Guest Service & Operations Manager

Sociable Tech Pty Ltd; Melbourne; On-site; AUD 80,000 - 85,000; Full time

Benefits offered by this job

Permanent full-time role

Salary AUD 80,000–85,000 + super

Supportive guest-focused environment

Leadership and operational development

Job summary

The Quest Brighton on the Bay in Brighton, Victoria, is seeking a hotel service supervisor to lead daily operations, coordinate front office, housekeeping and maintenance, and ensure guest experiences meet presentation standards.

This permanent, full-time role offers AUD 80,000–85,000 plus superannuation, a supportive team environment, and opportunities to develop leadership and operational skills.

Qualifications

• Minimum of three years’ experience in a similar hotel role.
• Experience supervising hotel service employees.
• Experience preparing rosters and monitoring staff performance.
• Ability to train, motivate and support team members.

Responsibilities

• Supervise and coordinate daily hotel service activities.
• Prepare rosters, allocate duties, ensure coverage.
• Monitor service standards and train staff.
• Coordinate with Housekeeping and Maintenance.
• Address guest enquiries and resolve complaints.
• Assist with Front Office duties when needed.

Skills

Leadership

Communication

Organisational skills

Staff supervision

Education

Hospitality Management qualification

Job description

The Quest Brighton on the Bay in Brighton, Victoria, is seeking a hotel service supervisor to lead daily operations, coordinate front office, housekeeping and maintenance, and ensure guest experiences meet presentation standards.

This permanent, full-time role offers AUD 80,000–85,000 plus superannuation, a supportive team environment, and opportunities to develop leadership and operational skills.