Hotel Receptionist

Garden City Hotel Canberra; Canberra; On-site; AUD 34,000 - 44,000; Part time

Job summary

Garden City Hotel Canberra, part of BW Signature Collection, is seeking a friendly Front Desk Receptionist to greet guests, manage check-ins and assist with reservations.

The role offers part-time or casual hours with weekends and evenings required. You will coordinate with housekeeping, handle guest requests, and maintain accurate accounts, using Opera PMS.

Ideal candidates have 1–2 years hospitality experience, strong communication, and a calm, organized approach.

Qualifications

• 1–2 years experience in hotel reception or customer service
• Strong communication and interpersonal skills
• High level of organisation and attention to detail
• Ability to multitask and remain calm under pressure
• Flexible availability across a 7-day roster, including weekends, evenings, and public holidays
• Must be available to work mixed day and evening shifts
• Experience with hotel PMS systems (Opera)

Responsibilities

• Greet and welcome guests in a friendly and professional manner
• Manage check-ins, check-outs, and reservations
• Handle guest enquiries, requests, and complaints promptly
• Process payments and maintain accurate guest accounts
• Coordinate with housekeeping and maintenance teams to ensure room readiness
• Maintain a clean and organised front desk area
• Assist with general administrative duties as required

Skills

Communication

Organisation

Multitasking

Flexibility

Availability weekends

Tools

Opera

Job description

You will join the Front Office team at Garden City Hotel, BW Signature Collection and help deliver effortless guest experiences. This position is available on either a part-time or casual basis, offering flexibility to suit your lifestyle.

Key responsibilities

Greet and welcome guests in a friendly and professional manner

Manage check-ins, check-outs, and reservations

Handle guest enquiries, requests, and complaints promptly

Process payments and maintain accurate guest accounts

Coordinate with housekeeping and maintenance teams to ensure room readiness

Maintain a clean and organised front desk area

Assist with general administrative duties as required

About you

Minimum 1-2 years previous experience in a hotel reception or customer service role preferred

Strong communication and interpersonal skills

High level of organisation and attention to detail

Ability to multitask and remain calm under pressure

Flexible availability across a 7-day roster, including weekends, evenings, and public holidays

Must be available to work mixed day and evening shifts

Experience with hotel PMS systems (Opera)

About us

Garden City Hotel, BW Signature Collection is conveniently located in Narrabundah Canberra and welcomes a diverse mix of business and leisure travellers.

Your application will include the following questions:

• How many years' experience do you have as a Hotel Receptionist?

Researching careers? Find all the information and tips you need on career advice.