Hotel Receptionist

Raes On Wategos; Byron Bay; On-site; AUD 48,000 - 60,000; Full time

Job summary

Raes on Wategos is a luxury boutique hotel in Byron Bay seeking a proactive Hotel Receptionist to deliver exceptional front desk service. You will manage guest arrivals, departures, reservations, and enquiries, ensuring a seamless and personalised guest experience throughout each stay.

The role requires a minimum of a Certificate II/III in Hospitality or related field and at least one year of reception experience in premium accommodation. Australian work experience is essential.

Qualifications

• Minimum Certificate II or III in Hospitality, Tourism, Business, or a related field.

Responsibilities

• Greet guests on arrival, complete check-in and check-out procedures, and provide a welcoming and professional first point of contact.

Skills

Guest service

Verbal communication

Written communication

Organization

Multi-tasking

Payment processing

Problem solving

Teamwork

Education

Certificate II/III in Hospitality/Tourism/Business

Tools

Hotel PMS

Job description

About the company:

Raes on Wategos is a luxury boutique hotel and resort nestled in stunning Byron Bay, offering a unique blend of beachfront elegance, refined design and personalised guest experiences. With beautifully appointed suites, exceptional facilities and a strong reputation for world-class service, Raes provides an intimate and sophisticated coastal retreat.

We are currently looking for a highly competent Hotel Receptionist to provide professional front desk support, manage guest arrivals and departures, coordinate reservations and respond to enquiries, while delivering the high level of service and attention expected throughout each guest’s stay.

Key responsibilities & duties:

• Greet guests on arrival, complete check-in and check-out procedures, and provide a welcoming and professional first point of contact.
• Arrange accommodation reservations for Raes Hotel and Guesthouses, including processing bookings, amendments, cancellations and special guest requests.
• Provide guests with accurate information regarding available rooms and suites, hotel facilities, dining options, spa services and other amenities offered by Raes on Wategos.
• Respond promptly and professionally to guest enquiries received in person, by telephone and by email, and direct enquiries to the appropriate department where required.
• Assist guests throughout their stay by responding to requests, resolving service concerns and coordinating with housekeeping, dining, spa and other operational teams.
• Receive inquiries and provide information on service of the hotel, answer and transfer calls as required.
• Process guest accounts, accommodation charges and payments, and ensure booking and guest information is accurately recorded within the hotel reservation system.
• Coordinate room readiness and guest arrival requirements with housekeeping staff, including communicating early arrivals, late departures and special accommodation requests.
• Provide information and assistance regarding local attractions, transport, airport transfers, dining recommendations and activities in Byron Bay and the surrounding area.
• Receive correspondence of emails, deliveries and ensure distribution to appropriate person or team.
• Maintain accurate guest correspondence, reservation details and other administrative documentation while ensuring confidentiality of guest information.
• Maintain the presentation and organisation of the reception area and support a seamless departure experience for the guests

Qualifications and Work experience:

• Minimum Certificate II or III in Hospitality, Tourism, Business, or a related field.
• Minimum one year of relevant experience as a receptionist within a boutique hotel or premium accommodation.
• Australian work experience is essential in boutique hotel or luxury accommodation.
• Experience using hotel reservation, booking or property management systems.

Skills and Attributes:

• Excellent guest service and interpersonal ability
• Strong verbal and written communication
• Strong administrative, organisational and multi-tasking skills
• Proficiency in reservation and accommodation booking systems
• Accuracy in payment processing and administrative tasks
• Strong organisation and ability to manage multiple priorities
• Effective problem-solving and guest complaint resolution
• Reliable, punctual and team-oriented

Australian citizens and permanent residents are encouraged to apply.