Fifo/Dido Housekeeping Supervisor

Iss Integrated Serv P/L; Emerald; On-site; AUD 85,000 - 95,000; Full time

Benefits offered by this job

Meals provided on site

Accommodation on site

Uniforms included

Steel cap boots

Job summary

ISS is recruiting full-time Housekeeping Supervisors to lead day-to-day operations across Mackay, Emerald, Rockhampton and surrounding regions, on a DIDO arrangement, or in Brisbane on FIFO rosters. You’ll coordinate the Housekeeping Department with a focus on service excellence and safety.

The role offers competitive pay ($85,000–$95,000) plus super, meals, accommodation and uniforms on site, with ongoing training and health support programs.

Qualifications

• Minimum 2 years proven management/supervisor experience in housekeeping and cleaning services.

Responsibilities

• Implement and control the department budget.
• Implement and review service standards.
• Assist the Human Resources team in recruitment and selection of team members.
• Ensure effectiveness of training, performance evaluations and counselling of staff for the department.
• Ensure a strong interface with Front Office and other managers as required.
• Provide leadership, support and coordinate site staff in maintaining a customer focused and safe working environment.

Skills

Management experience

MS Office

Leadership

Communication

Safety culture

Tools

MS Office Suite

Job description

Who we are:

ISS is a leading workplace experience and facility management company, providing placemaking solutions that contribute to better business performance and make life easier, more productive, and enjoyable delivered to high standards by people who care.

With a global presence spanning over 46 countries, ISS combines international expertise with local insights to create safe, efficient, and sustainable environments.

At ISS, our employees—whom we call "placemakers"—are at the heart of everything we do. Empowered by world‑class resources and driven by purpose, they are united by a passion to make a real difference every day.

The opportunity:

We are recruiting full‑time Housekeeping Supervisors on a 2:1 roster. Candidates may be based in Mackay, Emerald, Rockhampton and surrounding regions on a DIDO arrangement, or in Brisbane and surrounding suburbs on a FIFO arrangement.

Working closely with the Village Manager, you'll be responsible for coordinating and managing the day‑to‑day operations of our Housekeeping Department while proudly upholding ISS’s reputation for excellence.

• Competitive Annual Wage – $85,000 - $95,000 plus super
• Meals, accommodation and uniforms included whilst on site (Steel cap boots included)
• Ongoing support and training with opportunities to grow within a large global company
• Mental, Financial and Physical health support programs

Key Duties

• Implement and control the department budget.
• Implement and review service standards.
• Assist the Human Resources team in the recruitment and selection of team members.
• Ensure effectiveness of training, performance evaluations and counselling of staff for the department.
• Ensure a strong interface with Front Office and other managers as required.
• Provide leadership, support and coordinate site staff in maintaining a customer focused and safe working environment.

To be considered:

• Minimum 2yrs proven management/supervisor experience in housekeeping and cleaning services.
• Polished presentation and communication abilities.
• Proven leadership skills and a strong decision‑making capability.
• Lead by example and model behaviours that underpin a constructive safety culture.
• Confident user of MS Office Suite (Word, PowerPoint and Excel).
• Unrestricted work rights in Australia.
• Must have a valid police check issued within the last 12 months or be willing to obtain one.
• Must pass a Pre‑employment Medical Test, Functional Assessment and Drug and Alcohol Screen.
• Driver's License/ Photo ID required.
• Demonstrate a proactive, solutions‑focused approach with excellent communication, interpersonal, and customer service skills to ensure smooth operations.

”Connecting People and Places to Make the World Work Better”.

ISS is passionate about creating a culture that values inclusion and diversity, where all our people are treated fairly and respectfully. We encourage applications from Aboriginal and Torres Strait Islander peoples, Veterans, people with disability, people from different cultural backgrounds and lesbian, gay, bisexual, transgender, intersex, queer and asexual (LGBTIQA+) people.

We are an ethical employer, recognised by the industry for paying fairly and ensuring a safe working environment for all our staff. Read more about ISS in Australia and New Zealand on our website.