Hotel Manager

Panache Hotel Group; Perth; On-site; AUD 90,000 - 130,000; Full time

Job summary

Panache Hotel Group (PHG) seeks a driven Hotel Manager to lead operations at Mantra on Hay in East Perth. This full-time leadership role offers a clear progression pathway toward PHG’s State Manager of WA.

You will oversee daily operations, driving guest satisfaction, budget discipline, and cross‑department collaboration while mentoring staff and supporting PHG’s WA expansion.

Qualifications

• Proven experience in hotel management or senior hospitality leadership.
• Strong business acumen with hands-on leadership.
• Excellent communication, problem-solving, and interpersonal skills.
• Ability to multitask and lead in a fast-paced environment.
• Commitment to long-term growth and career development within PHG.
• Second language skill preferred (Mandarin) for client accommodation.

Responsibilities

• Lead day-to-day operations of Mantra on Hay.
• Liaise with strata management and Council of Owners for building operation.
• Drive service quality, guest satisfaction, and team engagement.
• Monitor hotel performance, budgets, and cost control.
• Implement policies, procedures, and compliance standards.
• Collaborate with housekeeping, maintenance, front office, and finance.
• Mentor and develop staff to support PHG's WA presence.
• Contribute to special projects and new initiatives within the WA cluster.

Skills

Leadership

Communication

Problem-solving

Interpersonal skills

Multitasking

Mandarin (bonus)

Tools

Opera Cloud

Newbook

Job description

Panache Hotel Group (PHG) is a dynamic and rapidly expanding hotel management company specialising in short-term accommodations, hotels, and independent serviced apartments. With headquarters in Western Australia, PHG currently operates five distinguished hotels in Perth, Sydney, and Melbourne.

We are currently seeking a driven and experienced Hotel Manager to lead operations at Mantra on Hay in East Perth. This full-time leadership role offers a unique opportunity for career progression, with a potential pathway to become PHG’s State Manager of WA.

About the Role

As Hotel Manager, you will be responsible for overseeing all aspects of daily operations at Mantra on Hay, ensuring high standards of guest experience, team performance, financial management, and compliance. You will play a key role in driving the hotel's success while aligning with PHG’s long-term strategic goals in Western Australia.

Key Responsibilities

Lead the day-to-day operations of Mantra on Hay

Dealing with the strata management and Council of Owners as liaise to daily building operation

Drive service quality, guest satisfaction, and team engagement

Monitor hotel performance, budget targets, and cost control

Implement policies, procedures, and compliance standards

Liaise with departments including housekeeping, maintenance, front office, and finance

Collaborate closely with the Company Management.

Mentor and develop staff to support PHG's growing WA presence

Contribute to special projects and new initiatives within the WA hotel cluster

Requirements

Proven experience in hotel management or senior hospitality leadership

Strong business acumen with a hands-on leadership style

Excellent communication, problem-solving, and interpersonal skills

Experience with Opera Cloud & Newbook PMS is a strong advantage

Ability to multitask and lead in a fast-paced environment

Commitment to long-term growth and career development within PHG

Have second language skill, preferably able to speak Mandarin that able to accommodate some particular company clients will be a bonus.

Why Join Us?

Be part of a fast-growing hotel group with real career progression opportunities

Potential pathway to become PHG’s State Manager of WA

Work in a dynamic and supportive environment with executive backing

We are an innovative and agile company, offering owners customised management agreements that generate reliable, consistent returns. Our proven track record of optimising the serviced apartment operating model has resulted in the creation of thriving hotel business performance, enhancing long-term asset value for our owners.

We are an innovative and agile company, offering owners customised management agreements that generate reliable, consistent returns. Our proven track record of optimising the serviced apartment operating model has resulted in the creation of thriving hotel business performance, enhancing long-term asset value for our owners.