Hotel Manager

Mantra Group; Mackay Regional; On-site; AUD 170,000 - 210,000; Full time

Benefits offered by this job

Salary + super

Live-on-site accommodation with utils+

Accor employee benefits

Job summary

Mandala Hotels and Resorts is seeking an experienced Hotel Manager to lead day-to-day operations at Mantra Mackay in Mackay, QLD. The role covers hotel operations, events and conferencing, restaurant management and managing rights, all on-site to deliver exceptional guest experiences and financial performance.

You will lead a high-performing team, drive guest engagement and oversee cost controls while maintaining premium service and standards across all departments.

Qualifications

• Minimum 5 years in hotel management with operations, events and restaurant leadership.
• Strong leadership and financial management skills, budgeting and forecasting.
• Knowledge of Opera Cloud PMS and event/restaurant management systems.

Responsibilities

• Oversee daily hotel operations including housekeeping, front office, restaurant management and maintenance.
• Lead recruitment, training and development to ensure service excellence across departments.
• Drive guest satisfaction, loyalty program engagement and brand standards.
• Manage events and conferencing operations from planning to execution.
• Control costs, manage budgets and optimize revenue across all areas.

Skills

Leadership

Financial mgmt

Budgeting

Forecasting

Staff development

Guest services

Education

Hospitality management qualification

RMLV certification

RSA certification

Tools

Opera Cloud PMS

Event management software

Restaurant management systems

Job description

Looking to broaden your horizons while advancing your career in some of Australia’s most stunning locations? Mandala Hotels and Resorts, a fast-growing Hotel and Resort organisation, is seeking an experienced Hotel Manager to lead day‑to‑day operations at one of our properties - Mantra Mackay.

We are seeking an experienced and hands‑on Hotel Manager at Mantra Mackay in Mackay, QLD. This exciting role combines hotel management, events and conferencing, restaurant operations, and overseeing the management rights. As alive‑on‑site position, you will ensure the seamless operation of the venue while driving guest satisfaction, financial performance, and loyalty program engagement.

In addition, you’ll be responsible for leading a high‑performing team and delivering exceptional customer experiences across all departments. This is a rare opportunity to manage a dynamic property with a focus on both operations and guest engagement.

What Your Days Might Look Like

Hotel Operations & Management Rights:

• Oversee daily hotel operations, ensuring excellent guest service, efficient housekeeping, front office operations, restaurant management and property maintenance
• Provide guidance, knowledge and insight to the Building Management to oversee the running of management rights at Marina Realty real estate, ensuring the properties remain well‑maintained, compliant with regulations, and aligned with owners' expectations
• Ensure effective communication with the Building Management to maintain operational consistency and high service standards across the venue
• Oversee the management of events and conferencing operations, including planning, organizing, and executing a range of events from corporate meetings to weddings and social gatherings
• Maximize the use of venue spaces and implement pricing strategies to drive revenue from events and conferences
• Oversee the day‑to‑day operations of the hotel restaurant, ensuring high standards of food quality, customer service, and ambiance
• Collaborate with the kitchen and front‑of‑house teams to create special promotions that enhance the guest dining experience
• Implement cost control measures while maintaining a premium service and dining experience
• Manage budgets across all operational areas, ensuring financial goals are met and performance is consistently optimized
• Monitor revenue performance, identify trends, and implement strategies to increase profitability while maintaining a high level of guest satisfaction
• Ensure all areas of the hotel, restaurant, and events are operating within budget, with a strong focus on cost control, resource allocation, and ROI

Leadership & Staff Management:

• Lead and inspire a team of hotel, restaurant, and event staff, setting clear performance expectations and fostering a culture of teamwork and excellence
• Oversee recruitment, training, and development of staff to ensure that all departments are equipped to deliver superior service to guests
• Provide ongoing support, guidance, and motivation to the Operations Manager and staff, driving high engagement and job satisfaction
• Monitor online reviews and guest feedback, taking action to maintain the hotel’s reputation and address any concerns raised by guests, handling complaints or concerns in a professional and timely manner
• Promote the Accor loyalty program to engage guests, drive repeat business, and enhance customer retention
• Utilize the loyalty program’s insights to tailor guest experiences and personalize services, leading to higher customer satisfaction and loyalty

About You

Key Skills & Experience:

• Proven experience as a General Manager or in a senior management role with a strong focus on hotel operations, events, restaurant management, and guest services
• In‑depth knowledge of Accor loyalty programs or similar hotel loyalty systems and a strong understanding of how to drive guest retention through these programs
• Excellent financial management skills, including experience with budgeting, forecasting, and financial reporting
• Strong leadership and communication skills, with the ability to motivate and manage a diverse team and build relationships with property owners, clients, and vendors
• Knowledge of Hotel PMS (Property Management System) – Opera Cloud or equivalent, event management software, and restaurant management systems
• Knowledge of Trust accounting practices
• A proactive, solution‑oriented approach to problem‑solving and guest service

Qualifications:

• A relevant qualification in hospitality management, business, or a related field (highly regarded)
• RMLV certification (required) + RSA
• A minimum of 5 years' experience in hotel management, with a focus on operations, events, and restaurant leadership

• Competitive salary + super
• Live-on-site accommodation provided with Utilities and wifi included
• The opportunity to manage a dynamic property and lead a team committed to excellence
• Access to Accor employee benefits, including discounted stays, dining, and perks at Accor properties worldwide