Hotel Guest Experience Ambassador

The Star Ent Group; Gold Coast City; Hybrid; AUD 34,000 - 44,000; Full time

Benefits offered by this job

Meal on site

Uniform provided

Competitive hourly rate + penalties

Discounted parking

Restaurant discounts

Career growth opportunities

Gym memberships & lifestyle discounts

Job summary

The Star Gold Coast is seeking a Hotel Guest Service Agent who will be the face of our hotel, delivering outstanding service from check-in to check-out, responding to inquiries, and resolving issues with professionalism.

Join a team that values diversity, offers daily on-site meals, uniformed attire, parking discounts, and career growth opportunities while you work across our award-winning restaurants and events.

Qualifications

• Exceptional communication and interpersonal skills.
• Ability to work in a fast-paced environment with professionalism.
• Proficiency in guest management systems (Opera highly regarded).
• Flexible with weekend and holiday shifts.

Responsibilities

• Greet guests and manage check-ins and check-outs.
• Address inquiries and resolve guest issues promptly.
• Ensure guests feel welcomed and valued during their stay.
• Operate Opera or other guest management systems as required.

Skills

Communication

Interpersonal skills

Problem-solving

Customer service

Tools

Opera

Job description

The Star Gold Coast is seeking a Hotel Guest Service Agent who will be the face of our hotel, delivering outstanding service from check-in to check-out, responding to inquiries, and resolving issues with professionalism.

Join a team that values diversity, offers daily on-site meals, uniformed attire, parking discounts, and career growth opportunities while you work across our award-winning restaurants and events.