Hot Springs Guest Experience Specialist

Deep Blue Hotel & Hot Springs; Warrnambool; On-site; AUD 48,000 - 56,000; Full time

Job summary

Deep Blue Hot Springs is seeking a Hot Springs Customer Care Team Member. You will be the first impression, delivering warm hospitality across reception, salt therapy, retail and pool attending.

Responsibilities include welcoming guests, handling bookings, processing payments, assisting with product recommendations and supervising outdoor areas to ensure safety and comfort. First Aid certification is required.

Qualifications

• Previous experience in customer service, reception or hospitality.
• Ability to multitask in a fast-paced environment.
• Current HLTAID011 Provide First Aid.

Responsibilities

• Welcome guests and deliver exceptional service as first contact.
• Manage reservations and guest enquiries; check-in/check-out.
• Process financial transactions accurately and confidently.
• Assist guests with retail purchases and product recommendations.
• Supervise outdoor Hot Springs and Salt Therapy areas for safety.
• Respond professionally to concerns and resolve issues with care.
• Provide First Aid and emergency assistance when required.
• Maintain cleanliness and presentation of facilities.
• Collaborate with teams to ensure a seamless guest experience.

Skills

Customer service

Reception

Hospitality

Tools

Reservation systems

Job description

Deep Blue Hot Springs is seeking a Hot Springs Customer Care Team Member. You will be the first impression, delivering warm hospitality across reception, salt therapy, retail and pool attending.

Responsibilities include welcoming guests, handling bookings, processing payments, assisting with product recommendations and supervising outdoor areas to ensure safety and comfort. First Aid certification is required.