Hot Springs Customer Care

Deep Blue Hotel & Hot Springs; Warrnambool; On-site; AUD 48,000 - 56,000; Full time

Job summary

Deep Blue Hot Springs is seeking a Hot Springs Customer Care Team Member. You will be the first impression, delivering warm hospitality across reception, salt therapy, retail and pool attending.

Responsibilities include welcoming guests, handling bookings, processing payments, assisting with product recommendations and supervising outdoor areas to ensure safety and comfort. First Aid certification is required.

Qualifications

• Previous experience in customer service, reception or hospitality.
• Ability to multitask in a fast-paced environment.
• Current HLTAID011 Provide First Aid.

Responsibilities

• Welcome guests and deliver exceptional service as first contact.
• Manage reservations and guest enquiries; check-in/check-out.
• Process financial transactions accurately and confidently.
• Assist guests with retail purchases and product recommendations.
• Supervise outdoor Hot Springs and Salt Therapy areas for safety.
• Respond professionally to concerns and resolve issues with care.
• Provide First Aid and emergency assistance when required.
• Maintain cleanliness and presentation of facilities.
• Collaborate with teams to ensure a seamless guest experience.

Skills

Customer service

Reception

Hospitality

Tools

Reservation systems

Job description

At Deep Blue Hot Springs, we believe every guest deserves a warm welcome, genuine hospitality and an unforgettable wellness experience.

We're looking for energetic, professional and customer-focused people to join our growing team. If you thrive in a fast-paced environment, enjoy working with people and take pride in delivering exceptional service, we'd love to hear from you.

This is far more than a reception role.

You’ll be the first impression our guests receive and play an integral role in creating a seamless, relaxing and memorable Hot Springs experience.

About the Role

As a Hot Springs Customer Care Team Member, you'll play a vital role in creating exceptional guest experiences across our Hot Springs operation. This is a diverse, hands-on position where you'll work across Hot Springs Reception, Salt Therapy, Retail and Pool Attending, ensuring every guest enjoys a safe, relaxing and memorable visit.

No two days are the same. From welcoming guests and managing bookings to assisting with retail purchases, maintaining our facilities and supervising the outdoor bathing environment, you'll be an integral part of delivering the premium service Deep Blue is known for.

Key Responsibilities

Welcome guests and deliver exceptional customer service as the first point of contact.

Manage reservations, guest enquiries and check-in/check-out procedures.

Process financial transactions accurately and confidently.

Assist guests with retail purchases and product recommendations.

Supervise the outdoor Hot Springs and Salt Therapy areas to ensure guest safety and comfort.

Respond professionally to guest concerns and resolve issues with care and sensitivity.

Provide First Aid and emergency assistance when required.

Maintain exceptional cleanliness and presentation throughout the Hot Springs facilities.

Work collaboratively with other departments to ensure a seamless guest experience.

Perform all duties in accordance with company policies, operational procedures and WHS requirements.

What were looking for:

Previous experience in customer service, reception or hospitality.

Must be available to work a rotating roster including, mornings, nights, weekends, public holidays and school holidays.

Experience using reservation or booking systems (preferred).

Ability to multitask within a fast-paced environment.

Current HLTAID011 Provide First Aid.

Why Join Deep Blue?

We believe in investing in our people.

Ongoing professional development and training.

Opportunities for career progression.

A supportive and positive workplace culture.

Working in one of regional Victoria's leading wellness destinations.