Host

Hyatt Hotels; Melbourne; On-site; AUD 52,000 - 70,000; Full time

Benefits offered by this job

Global career development

Complimentary accommodation worldwide

Discounted dining

Gym & pool access

Laundry for work items

Job summary

Langlands at Hyatt Melbourne is seeking a warm, confident Host to welcome guests, manage reservations and guide them through the dining experience. You'll set the tone from arrival to departure in a premium hotel setting, delivering courteous, attentive service.

The ideal candidate has at least 2 years as a Section Waiter in a premium restaurant or hotel, holds a current Victorian RSA, and is comfortable with POS or reservation systems (Infrasys preferred).

Qualifications

• Premium restaurant or hotel experience.
• At least 2 years as a Section Waiter.
• Victorian RSA certificate.
• Experience with POS or reservation systems (Infrasys preferred).

Responsibilities

• Welcome, seat and farewell guests with warmth.
• Manage reservations, waitlists, and table allocations.
• Coordinate dining room with Venue Manager and FOH team.
• Build rapport and share Langlands dining experience with guests.
• Maintain booking systems and guest communications.
• Open/close the venue and reconcile POS.
• Support private dining and events.
• Maintain high presentation standards and safety compliance.

Skills

Warm communicator

Guest service

Premium dining experience

Calm under pressure

Education

Victorian RSA certificate

Tools

Infrasys POS

Job description

A Melbourne grill & dining room set above the city. Flame led, Hibachi cooking paired with a local wine list.

Langlands celebrates local produce with flame led, hibachi cooking to deliver thoughtful, contemporary flavours.

Bold, flavour-driven and full of character. We're all about good food (and wine) without the fuss.

Langlands menu is compact and seasonal, shaped by the very best of Victorian and Australian ingredients. Dishes are generous and made to share.

Stylish and warm, Langlands is designed for all occasions from midweek rituals to intimate gatherings.

Savour generous dishes for the table. Linger for the views

About the Role

Langlands is entering its next chapter.

Following an extensive renovation and renewed focus on dinner, we're looking for a Host who understands that great hospitality begins long before the first plate reaches the table.

As the first and last point of contact for every guest, you'll set the tone for the Langlands experience. From managing reservations and orchestrating the flow of the dining room to creating genuine connections, you'll ensure every guest feels welcomed, recognised and excited to return.

We're looking for someone who thrives in a vibrant restaurant environment, enjoys connecting with people and brings confidence, warmth and professionalism to every interaction.

Key responsibilities

• Create a memorable first and last impression by warmly welcoming, seating and farewelling every guest.
• Manage reservations, waitlists and table allocations to ensure a seamless flow of service.
• Confidently coordinate the dining room from the door, working closely with the Venue Manager and front-of-house team.
• Build genuine rapport with guests while sharing your knowledge of Langlands and its dining experience.
• Maintain accurate booking systems, table plans and guest communications.
• Open and close the venue, including POS and till reconciliation.
• Support private dining experiences and special events.
• Maintain exceptional presentation standards while ensuring compliance with food safety and workplace health and safety requirements.

Qualifications

About you

• Passionate about hospitality and creating memorable guest experiences.
• Previous experience in a premium restaurant, hotel or hospitality environment.
• At least 2 years of experience as a Section Waiter.
• A naturally warm, confident and engaging communicator who enjoys connecting with people.
• Calm, organised and able to think ahead in a fast-paced service environment.
• Strong attention to detail with the ability to manage reservations and guest flow seamlessly.
• Experience with POS or reservation systems (Infrasys experience is highly regarded).
• A current Victorian Responsible Service of Alcohol (RSA) certificate
• The opportunity to be part of one of Melbourne's distinctive premium dining destinations.
• Access to Hyatt's global career development opportunities and team member benefits.
• Complimentary and discounted accommodation across participating Hyatt hotels worldwide.
• Discounted dining across participating Hyatt properties.
• Complimentary use of hotel gym and pool facilities.
• Complimentary laundry for work-related items.