Host

Hyatt Hotels Corporation; Melbourne; On-site; AUD 30,000 - 39,000; Full time

Benefits offered by this job

Complimentary hotel gym and pool

Complimentary laundry for work items

Discounted dining across Hyatt

Discounted accommodation across Hyatt

Job summary

Langlands, part of Hyatt Melbourne, invites applications for a Host to welcome guests, seat them warmly and manage the flow of our dining room. You’ll be the first and last touchpoint, coordinating with the Venue Manager to create memorable experiences, uphold presentation standards, and ensure safe, polished service in a vibrant premium setting.

Join a renowned Melbourne dining destination and enjoy Hyatt global development opportunities, staff benefits, and complimentary dining across

Qualifications

• Hospitality experience in premium restaurant or hotel.
• Minimum 2 years as a Section Waiter.
• Current Victorian RSA certificate is required.
• Strong communication and guest engagement skills.
• Ability to manage reservations and guest flow seamlessly.

Responsibilities

• Warmly welcome guests and seat them, ensuring a memorable first impression.
• Manage reservations, waitlists and table allocations for smooth service.
• Coordinate the dining room flow from the door with the Venue Manager.
• Build rapport with guests and share knowledge of Langlands dining.
• Maintain accurate booking systems and guest communications.
• Open and close the venue, including POS reconciliation.
• Support private dining experiences and events.
• Maintain presentation standards and comply with safety policies.

Skills

Guest service

Communication

Calm under pressure

Warm, engaging demeanor

Education

Victorian RSA certificate

Tools

Infrasys reservation system

Job description

Close Inclusive Collection Job Postings Notification

\"Hyatt is a place of learning - similar to a university. The company offers so many ways for me to learn and grow, both professionally and personally.\"

A Melbourne grill & dining room set above the city. Flame led, Hibachi cooking paired with a local wine list.

Langlands celebrates local produce with flame led, hibachi cooking to deliver thoughtful, contemporary flavours.

Bold, flavour-driven and full of character. We’re all about good food (and wine) without the fuss.

Langlands menu is compact and seasonal, shaped by the very best of Victorian and Australian ingredients. Dishes are generous and made to share.

Stylish and warm, Langlands is designed for all occasions from midweek rituals to intimate gatherings.

Savour generous dishes for the table. Linger for the views

About the Role: Langlands is entering its next chapter.

Following an extensive renovation and renewed focus on dinner, we're looking for a Host who understands that great hospitality begins long before the first plate reaches the table.

As the first and last point of contact for every guest, you'll set the tone for the Langlands experience. From managing reservations and orchestrating the flow of the dining room to creating genuine connections, you'll ensure every guest feels welcomed, recognised and excited to return.

We're looking for someone who thrives in a vibrant restaurant environment, enjoys connecting with people and brings confidence, warmth and professionalism to every interaction.

Key responsibilities

Create a memorable first and last impression by warmly welcoming, seating and farewelling every guest.

Manage reservations, waitlists and table allocations to ensure a seamless flow of service.

Confidently coordinate the dining room from the door, working closely with the Venue Manager and front-of-house team.

Build genuine rapport with guests while sharing your knowledge of Langlands and its dining experience.

Maintain accurate booking systems, table plans and guest communications.

Open and close the venue, including POS and till reconciliation.

Support private dining experiences and special events.

Maintain exceptional presentation standards while ensuring compliance with food safety and workplace health and safety requirements.

Qualifications

About you:

Passionate about hospitality and creating memorable guest experiences.

Previous experience in a premium restaurant, hotel or hospitality environment.

At least 2 years of experience as a Section Waiter.

A naturally warm, confident and engaging communicator who enjoys connecting with people.

Calm, organised and able to think ahead in a fast-paced service environment.

Strong attention to detail with the ability to manage reservations and guest flow seamlessly.

Experience with POS or reservation systems (Infrasys experience is highly regarded).

A current Victorian Responsible Service of Alcohol (RSA) certificate

• The opportunity to be part of one of Melbourne's distinctive premium dining destinations.
• Access to Hyatt's global career development opportunities and team member benefits.
• Complimentary and discounted accommodation across participating Hyatt hotels worldwide.
• Discounted dining across participating Hyatt properties.
• Complimentary use of hotel gym and pool facilities.
• Complimentary laundry for work-related items.
  

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