Hospitality Tech Success Specialist — Hybrid & Growth

CommBank; Sydney; On-site; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Flexible hybrid work environment

Competitive salary and bonus structure

Job summary

Doshii, backed by x15ventures and CommBank, is seeking a Customer Success Specialist to help hospitality venues onboard and operate across the Doshii ecosystem of POS, ordering, delivery, and payments. You will troubleshoot connectivity issues and deliver high-quality support.

You’ll collaborate with product, engineering and operations teams to resolve customer issues and improve platform workflows in a fast-paced hospitality tech environment.

Qualifications

• Strong communication and problem-solving skills.
• Experience delivering exceptional customer support across written and phone-based channels.
• Ability to investigate issues methodically and communicate clearly with both technical and non-technical stakeholders.
• Comfortable working in a fast-paced environment with changing priorities.

Responsibilities

• Record, triage and respond to support requests across email, phone and chat platforms.
• Assist with onboarding venues onto the Doshii platform, including building and mapping menus.
• Support merchants connecting POS systems, ordering apps and delivery platforms.
• Investigate and troubleshoot operational and connectivity issues across integrated partners.
• Coordinate with external technology partners where required to support merchant outcomes.
• Respond to and help resolve Level 1 and Level 2 incidents.
• Escalate complex technical issues to engineering and product teams where required.
• Update and maintain technical documentation and help centre content.
• Perform basic functional testing and validation of platform workflows.
• Collaborate with internal teams to improve customer experience and operational processes.
• Support customers through a fast-moving and evolving hospitality technology environment.

Skills

Strong communication

Problem-solving

Customer support

Stakeholder communication

Cross-functional collaboration

Hubspot experience

Hospitality industry passion

Tools

Hubspot

Job description

Doshii, backed by x15ventures and CommBank, is seeking a Customer Success Specialist to help hospitality venues onboard and operate across the Doshii ecosystem of POS, ordering, delivery, and payments. You will troubleshoot connectivity issues and deliver high-quality support.

You’ll collaborate with product, engineering and operations teams to resolve customer issues and improve platform workflows in a fast-paced hospitality tech environment.