Hospitality Tech Support Specialist — Weekend Shifts

DoorDash ANZ; Sydney; On-site; AUD 34,000 - 48,000; Full time

Job summary

SevenRooms, part of DoorDash, seeks a Technical Support specialist to assist hospitality operators worldwide with troubleshooting, setup guidance, and ROI optimization. You’ll respond via email, phone, and chat, build platform knowledge, and document resolutions. A tech mindset and strong communication are essential, with weekend availability for shifts.

Hybrid or on-site setup; experience in B2B SaaS or hospitality is preferred, along with familiarity with Zendesk, Jira, and Salesforce.

Qualifications

• 1+ years in high-impact, customer-facing support or strategic account roles.
• Strong written and verbal communication skills.
• Ability to explain technical concepts clearly to non-technical customers.
• Experience with SaaS platforms in hospitality or related industries.

Responsibilities

• Support customers via Email, Phone and Chat, responding promptly and empathetically.
• Provide strategic solutions and prescriptive setups aligned to customer goals.
• Build deep knowledge of the SevenRooms platform and client needs.
• Document resolutions and steps taken across all interactions.
• Prioritize issues based on customer impact and urgency.
• Utilize internal tools to log, track, and pull data for operations.

Skills

Communication

Teamwork

Multi-tasking

Problem-solving

Technical mindset

B2B SaaS

Tools

Zendesk

Jira

Salesforce

Job description

SevenRooms, part of DoorDash, seeks a Technical Support specialist to assist hospitality operators worldwide with troubleshooting, setup guidance, and ROI optimization. You’ll respond via email, phone, and chat, build platform knowledge, and document resolutions. A tech mindset and strong communication are essential, with weekend availability for shifts.

Hybrid or on-site setup; experience in B2B SaaS or hospitality is preferred, along with familiarity with Zendesk, Jira, and Salesforce.