Hospitality Tech Customer Success Specialist

Home-in; Sydney; Hybrid; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Bonus structure

Job summary

Doshii is hiring a Customer Support Specialist to help hospitality venues onboard and operate the Doshii platform across POS, ordering, delivery and payment partners. You will work with venues directly and collaborate with product, engineering and operations teams to resolve issues efficiently.

You’ll triage support requests via email, phone and chat, build menus during onboarding, and troubleshoot connectivity across partners while maintaining clear documentation and helping customers adapt to

Qualifications

• Strong communication and problem-solving skills.
• Experience delivering exceptional customer support across written and phone-based channels.
• Ability to investigate issues methodically and communicate clearly with both technical and non-technical stakeholders.
• Comfortable working in a fast-paced environment with changing priorities.
• Collaborative mindset and willingness to work cross-functionally with product and engineering teams.
• Experience using platforms such as Hubspot is highly regarded.

Responsibilities

• Record, triage and respond to support requests across email, phone and chat platforms.
• Assist with onboarding venues onto the Doshii platform, including building and mapping menus.
• Support merchants connecting POS systems, ordering apps and delivery platforms.
• Investigate and troubleshoot operational and connectivity issues across integrated partners.
• Coordinate with external technology partners where required to support merchant outcomes.
• Respond to and help resolve Level 1 and Level 2 incidents.
• Escalate complex technical issues to engineering and product teams where required.
• Update and maintain technical documentation and help centre content.
• Perform basic functional testing and validation of platform workflows.
• Collaborate with internal teams to improve customer experience and operational processes.
• Support customers through a fast-moving and evolving hospitality technology environment.

Skills

Communication

Customer support

Troubleshooting

Cross-functional collaboration

HubSpot

Tools

Hubspot

Job description

Doshii is hiring a Customer Support Specialist to help hospitality venues onboard and operate the Doshii platform across POS, ordering, delivery and payment partners. You will work with venues directly and collaborate with product, engineering and operations teams to resolve issues efficiently.

You’ll triage support requests via email, phone and chat, build menus during onboarding, and troubleshoot connectivity across partners while maintaining clear documentation and helping customers adapt to