Hospitality Tech Customer Success Specialist

X15ventures; Sydney; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Hybrid work environment

Competitive salary & bonus structure

Growth opportunities

CommBank-backed startup

Job summary

X15ventures, backed by CommBank, is seeking a Customer Support Specialist to help hospitality venues onboard, connect, and operate across the Doshii platform. You will assist with onboarding menus, troubleshoot connectivity, and resolve incidents while coordinating with product and engineering teams to ensure smooth outcomes.

The role offers flexible hybrid work and opportunities to grow within a startup-scale environment supported by a banking group.

Qualifications

• Strong communication and problem-solving skills.
• Experience delivering exceptional customer support across written and phone-based channels.
• Ability to investigate issues methodically and communicate clearly with both technical and non-technical stakeholders.
• Collaborative mindset and willingness to work cross-functionally with product and engineering teams.
• Experience using platforms such as HubSpot is highly regarded.

Responsibilities

• Record, triage and respond to support requests across email, phone and chat platforms.
• Assist with onboarding venues onto the Doshii platform, including building and mapping menus.
• Support merchants connecting POS systems, ordering apps and delivery platforms.
• Investigate and troubleshoot operational and connectivity issues across integrated partners.
• Coordinate with external technology partners where required to support merchant outcomes.
• Respond to and help resolve Level 1 and Level 2 incidents.
• Escalate complex technical issues to engineering and product teams where required.
• Update and maintain technical documentation and help centre content.
• Perform basic functional testing and validation of platform workflows.
• Collaborate with internal teams to improve customer experience and operational processes.
• Support customers through a fast-moving and evolving hospitality technology environment.

Skills

Communication

Problem-solving

Customer support

HubSpot

Cross-functional

Technical literacy

Hospitality passion

Curiosity

Tools

HubSpot

Job description

X15ventures, backed by CommBank, is seeking a Customer Support Specialist to help hospitality venues onboard, connect, and operate across the Doshii platform. You will assist with onboarding menus, troubleshoot connectivity, and resolve incidents while coordinating with product and engineering teams to ensure smooth outcomes.

The role offers flexible hybrid work and opportunities to grow within a startup-scale environment supported by a banking group.