Hospitality, Retail and Service Managers nec

Sociable Tech Pty Ltd; Sydney; On-site; AUD 80,000 - 83,000; Full time

Benefits offered by this job

Competitive salary package

Career development

Supportive work environment

Job summary

Snap Car Wash is seeking an experienced Hospitality, Retail and Service Manager to oversee daily operations across our car wash sites in Sydney. This permanent full-time role focuses on delivering excellent customer service and driving business growth.

You will lead a team, manage recruitment and training, implement local marketing campaigns, monitor KPIs, ensure safety and compliance, and contribute to ongoing improvements.

Qualifications

• Bachelor or Master degree in Business, Management, or related field.
• Minimum 1 year of experience in hospitality, retail, customer service, or operations management.
• Strong leadership and people management skills.
• Excellent communication and interpersonal abilities.
• Ability to analyze business performance and implement improvements.

Responsibilities

• Oversee day-to-day operations to ensure efficient service delivery and customer satisfaction.
• Develop local marketing and promotional campaigns to increase traffic and revenue.
• Monitor service quality and maintain exceptional customer experiences.
• Supervise recruitment, onboarding, training, scheduling, and performance management.
• Analyze sales performance and KPIs and implement improvements.
• Ensure workplace health and safety compliance and company policies.
• Support business development activities and contribute to company objectives.

Skills

Leadership

Communication

Problem-solving

Customer service

Operations management

Education

Bachelor's or Master's in Business/Management

Job description

Hospitality, Retail and Service Managers nec

Job Type: Permanent position | Full time position

Job Description

Prabh Pty ltd Looking for experienced Hospitality, Retail and Service Managers nec About Company About Us Snap Car Wash is a professional car washing and detailing business focused on delivering fast, friendly, and high-quality vehicle care services.

We pride ourselves on exceptional customer service, premium-quality products, operational excellence, and attention to detail, ensuring every customer receives a superior experience.

The Opportunity

Prabh Pty Ltd T/A Snap Car Wash is seeking an experienced and motivated Hospitality, Retail and Service Manager nec to oversee daily operations, customer service delivery, staff performance, and business growth initiatives across our car wash operations.

Key Responsibilities

• Manage and coordinate day-to-day operations to ensure efficient service delivery and customer satisfaction.
• Develop and implement local marketing and promotional campaigns to increase customer traffic and revenue.
• Monitor service quality standards and maintain exceptional customer experiences.
• Supervise staff recruitment, onboarding, training, scheduling, and performance management.
• Resolve customer concerns and complaints professionally to maintain strong customer relationships.
• Analyse sales performance and operational KPIs and implement improvement strategies.
• Ensure compliance with workplace health and safety requirements and company policies.
• Conduct regular operational reviews and implement continuous improvement initiatives.
• Manage inventory levels, equipment utilisation, and operational resources.
• Support business development activities and contribute to achieving company objectives.

Essential Requirements

Bachelor Degree or Master Degree in Business, Management, or a related field. Minimum 1 year of relevant experience in hospitality, retail, customer service, or operations management. Strong leadership and team management skills.

Excellent communication and interpersonal abilities. Strong problem-solving and conflict resolution skills. Ability to analyse business performance and implement operational improvements.

Sound understanding of customer service excellence and workplace compliance requirements.

Desired Skills

Experience managing service-based or retail operations. Knowledge of staff training and performance management.

Experience with marketing and business development initiatives. Strong organisational and time-management skills.

We Offer

• Competitive salary package.
• Long-term career development opportunities.
• Supportive and professional working environment.

Additional Information

Opportunity to work with a growing and customer-focused organisation.

Work Type: Full time Salary: $80000-83000