Hospitality and Retail Operations Manager

Sociable Tech Pty Ltd; Sydney; On-site; AUD 80,000 - 83,000; Full time

Benefits offered by this job

Competitive salary package

Career development

Supportive work environment

Job summary

Snap Car Wash is seeking an experienced Hospitality, Retail and Service Manager to oversee daily operations across our car wash sites in Sydney. This permanent full-time role focuses on delivering excellent customer service and driving business growth.

You will lead a team, manage recruitment and training, implement local marketing campaigns, monitor KPIs, ensure safety and compliance, and contribute to ongoing improvements.

Qualifications

• Bachelor or Master degree in Business, Management, or related field.
• Minimum 1 year of experience in hospitality, retail, customer service, or operations management.
• Strong leadership and people management skills.
• Excellent communication and interpersonal abilities.
• Ability to analyze business performance and implement improvements.

Responsibilities

• Oversee day-to-day operations to ensure efficient service delivery and customer satisfaction.
• Develop local marketing and promotional campaigns to increase traffic and revenue.
• Monitor service quality and maintain exceptional customer experiences.
• Supervise recruitment, onboarding, training, scheduling, and performance management.
• Analyze sales performance and KPIs and implement improvements.
• Ensure workplace health and safety compliance and company policies.
• Support business development activities and contribute to company objectives.

Skills

Leadership

Communication

Problem-solving

Customer service

Operations management

Education

Bachelor's or Master's in Business/Management

Job description

Snap Car Wash is seeking an experienced Hospitality, Retail and Service Manager to oversee daily operations across our car wash sites in Sydney. This permanent full-time role focuses on delivering excellent customer service and driving business growth.

You will lead a team, manage recruitment and training, implement local marketing campaigns, monitor KPIs, ensure safety and compliance, and contribute to ongoing improvements.