Hospitality IT Operations Leader: Guest Experience Tech

Crystalbrook Collection; Cairns Regional; On-site; AUD 140,000 - 190,000; Full time

Job summary

Crystalbrook Collection is seeking an experienced IT Operations Manager to lead the technology environment across Australia’s hotels and corporate teams. You will drive day-to-day IT operations, manage complex incidents and mentor a multi-site team, ensuring secure, reliable technology behind guest experiences.

You will partner with hotel leaders, vendors and internal stakeholders to translate complex tech into practical actions, supporting openings, refurbishments and major rollouts.

Qualifications

• Proven leadership experience within IT Operations or infrastructure.
• Strong knowledge of Microsoft 365, Entra ID/Azure AD and related tools.
• Experience managing multi-site operations in hospitality or similar complex business.
• Ability to translate technical concepts for non-technical stakeholders.

Responsibilities

• Lead day-to-day IT Operations across hotels and corporate offices.
• Escalate and resolve complex incidents affecting critical systems.
• Develop and coach IT Operations team with clear priorities.
• Oversee Microsoft 365, Entra ID, Intune, Autopilot, VMware/Hyper-V and networks.
• Ensure property management, POS, payments, telephony, Wi-Fi systems are supported.
• Coordinate tech requirements for openings, refurbishments and rollouts.
• Strengthen service management, DR, documentation and readiness.
• Partner with vendors and MSPs; manage cybersecurity controls.

Skills

Leadership experience

Microsoft 365

Entra ID / Azure AD

Intune / Autopilot

VMware / Hyper-V

Networking fundamentals

Stakeholder management

Cybersecurity controls

Education

Relevant IT, cybersecurity, networking or cloud certs

Tools

VMware

Hyper-V

Intune

Autopilot

Entra ID / Azure AD

Office 365 Admin tools

Job description

Crystalbrook Collection is seeking an experienced IT Operations Manager to lead the technology environment across Australia’s hotels and corporate teams. You will drive day-to-day IT operations, manage complex incidents and mentor a multi-site team, ensuring secure, reliable technology behind guest experiences.

You will partner with hotel leaders, vendors and internal stakeholders to translate complex tech into practical actions, supporting openings, refurbishments and major rollouts.