Hospitality Client Success Lead — Remote & Data-Driven

Served Marketing; Townsville City; On-site; AUD 90,000 - 120,000; Full time

Job summary

Served Marketing in Townsville, Australia, seeks a Senior Client Success Lead focused on hospitality clients. You will own 45 venue relationships, guide onboarding, set expectations, and manage renewals with a data-driven approach.

You’ll bridge client needs with our delivery team, drive retention and upsells, and navigate the fast-paced hospitality market with energy and clear communication. Remote work is available from AU or Bali.

Responsibilities

• Own 45 venue relationships and guide onboarding, expectations and renewals with a data-driven approach.
• Bridge client needs with the delivery team, drive retention and upsells in a fast-paced hospitality market.

Job description

Served Marketing in Townsville, Australia, seeks a Senior Client Success Lead focused on hospitality clients. You will own 45 venue relationships, guide onboarding, set expectations, and manage renewals with a data-driven approach.

You’ll bridge client needs with our delivery team, drive retention and upsells, and navigate the fast-paced hospitality market with energy and clear communication. Remote work is available from AU or Bali.