Senior Business Development & Client Growth Lead

Smart WFM

New South Wales

Hybrid

AUD 90,000 - 150,000

Full time

14 days+

Application generator

Turn this role into an interview — a resume and cover letter built around what this employer wants.

Get past ATS filters

Job summary

Smart WFM seeks a Customer Success Manager in Australia to drive growth through disciplined business development, consultative selling, and commercial leadership. You’ll build and convert a healthy pipeline, own the full sales lifecycle from discovery to close and ensure CRM accuracy while collaborating with Marketing, Consultants and Delivery teams for a seamless client experience.

The role offers a remote-first setup with occasional travel to client sites or events, and a strong base salary

Qualifications

Demonstrated success in business development, enterprise sales or consultative solution selling.
Proven ability to build and manage a qualified sales pipeline from prospecting through to close.
Strong commercial acumen with experience negotiating contracts and commercial agreements.
Excellent communication, presentation and relationship management skills.
Experience using CRM platforms such as HubSpot or equivalent.
Strong organisational skills with the ability to manage multiple opportunities simultaneously.
Experience selling consulting services, enterprise software or workforce management solutions is highly regarded.

Responsibilities

Identify and pursue new business opportunities across target industries and markets through outbound activity, networking, referrals, strategic partnerships and marketing-generated leads.
Own the end-to-end sales process from initial engagement through discovery, proposal, commercial negotiation and contract execution.
Lead discovery discussions to understand client business objectives, workforce management challenges and desired outcomes.
Position Smart WFM's consulting services and technology expertise in a practical, outcome-focused manner that aligns with each client's strategic priorities.
Develop commercially sound proposals, pricing models and Statements of Work in collaboration with internal subject matter experts.
Develop trusted relationships with executive stakeholders, decision makers and strategic partners.
Collaborate with Marketing, Customer Success, Consultants and Delivery teams to ensure a seamless client experience.
Take ownership of agreed sales targets, pipeline performance and business development activity.
Continuously improve sales capability, commercial knowledge and market understanding while contributing to improvements in Smart WFM's sales processes, tools and methodologies.