Retail Store Manager

Magic Hand Car wash Southport; Gold Coast City; In loco; AUD 70.000 - 90.000; Tempo pieno

Descrizione del lavoro

Magic Hand Car Wash Southport is seeking a capable manager to lead operations at the Southport site, focusing on delivering exceptional customer service and driving profitability.

You will oversee recruitment, training, scheduling, and coaching of staff while ensuring WHS compliance and high cleaning standards across drives and wash bays. The role demands weekend work and strong leadership in a fast-paced retail environment.

Competenze

• At least 1 year of relevant management work experience in a fast-paced retail or service environment.
• 1 year of experience managing a team that operates via an established system, like a fast food, a service business, or a large retail outlet with more than 10 team members.
• Availability to work weekends as well as throughout the week.

Mansioni

• Recruit, onboard, induct, train, supervise, and develop employees to maintain a skilled, safe, and high-performing workforce.
• Champion exceptional customer service standards across all driveway and wash bay operations to build long-term customer loyalty.
• Determine product mix, monitor chemical and detailing stock levels, manage service standards, and oversee daily operational requirements.
• Formulate and implement local purchasing, sales, and promotional strategies, including setting membership options and pricing.
• Promote and advertise the establishment's car washing and detailing goods/services to maximise sales revenue and engagement.
• Work directly alongside team members on the driveway to provide regular on-the-job feedback, coaching, and adherence to operational procedures.
• Manage site presentation, facility maintenance, and equipment upkeep to meet clean, safe, and professional standards.
• Maintain accurate records of stock inventories, daily sales, financial transactions, roster costs, and overall site performance.
• Interpret business reports and operational data to continuously improve profitability and efficiency.
• Ensure strict compliance with workplace health and safety (WHS), environmental standards, and all statutory employment regulations.

Conoscenze

Management experience

Team leadership

Weekend availability

Descrizione del lavoro

Magic Hand Car wash Southport – Southport QLD

Key responsibilities

• Recruit, onboard, induct, train, supervise, and develop employees to maintain a skilled, safe, and high-performing workforce.
• Champion exceptional customer service standards across all driveway and wash bay operations to build long-term customer loyalty.
• Determine product mix, monitor chemical and detailing stock levels, manage service standards, and oversee daily operational requirements.
• Formulate and implement local purchasing, sales, and promotional strategies, including setting membership options and pricing.
• Promote and advertise the establishment's car washing and detailing goods/services to maximise sales revenue and engagement.
• Work directly alongside team members on the driveway to provide regular on-the-job feedback, coaching, and adherence to operational procedures.
• Manage site presentation, facility maintenance, and equipment upkeep to meet clean, safe, and professional standards.
• Maintain accurate records of stock inventories, daily sales, financial transactions, roster costs, and overall site performance.
• Interpret business reports and operational data to continuously improve profitability and efficiency.
• Ensure strict compliance with workplace health and safety (WHS), environmental standards, and all statutory employment regulations.

About you

• At least 1 year of relevant management work experience in a fast-paced retail or service environment
• 1 year of experience managing a team that operates via an established system, like a fast food, a service business, or a large retail outlet with more than 10 team members
• Availability to work weekends as well as throughout the week

About us

Magic Hand Car Wash, Australia's best-rated Car Wash, is seeking an experienced, results-driven leader to join our Southport, Queensland team, with a passion for delivering outstanding customer service. Celebrating our 30 plus years in business, we've fine-tuned a business model and customer offer that has proven itself across our 24-plus sites, Australia-wide.