Retail Operations Manager: Growth & Customer Focus

UD COMPANY PTY LTD; City of Melbourne; On-site; AUD 79,000 - 89,000; Full time

Benefits offered by this job

Competitive salary

Full-time employment

Career development opportunities

Supportive team culture

Job summary

Wash And Wash Moorebank Pty Ltd T/A Fancy Mud Car Wash Moorebank is seeking an experienced Retail Manager to oversee daily operations, supervise staff and manage stock while delivering a superior customer experience.

You will lead purchasing, inventory, pricing with market awareness, and drive sales growth through marketing strategies, keeping safety and store standards top priorities.

Qualifications

• AQF Diploma or higher qualification relevant to the position.
• Minimum of 1 year of relevant experience in retail management.
• Ability to analyse sales information and improve business performance.
• Strong customer service, communication and problem-solving skills.
• Excellent organisational and time-management abilities.
• Ability to work independently and manage competing priorities.

Responsibilities

• Oversee daily retail operations, ensuring efficient store performance, product availability and appropriate customer service standards.
• Manage purchasing and stock levels, including ordering products, coordinating with suppliers and maintaining accurate inventory records.
• Develop and implement sales, marketing and promotional strategies to support revenue growth and customer engagement.
• Monitor sales performance and assist with pricing decisions by reviewing sales information and market conditions.
• Provide customer service, respond to product enquiries and resolve customer complaints in a professional manner.
• Supervise, train and roster staff, ensuring employees perform their responsibilities effectively and maintain workplace standards.
• Maintain financial and operational records, monitor business expenses and assist with budgeting and reporting requirements.
• Ensure compliance with workplace health and safety requirements and maintain a clean, safe and well-presented retail environment.

Skills

Retail management

Customer service

Communication

Problem-solving

Time management

Education

AQF Diploma or higher

Job description

Wash And Wash Moorebank Pty Ltd T/A Fancy Mud Car Wash Moorebank is seeking an experienced Retail Manager to oversee daily operations, supervise staff and manage stock while delivering a superior customer experience.

You will lead purchasing, inventory, pricing with market awareness, and drive sales growth through marketing strategies, keeping safety and store standards top priorities.