Hospitality All Rounder

ThinkAsia Publishing; Melbourne; Presencial; AUD 30.000 - 39.000; Tempo integral

Resumo da vaga

InterContinental Melbourne The Rialto is seeking an entry-level all-rounder to keep the front counter running and assist with stock deliveries at Melbourne Airport. You will greet customers, take orders, process payments, and serve food and drinks to airport standards.

You will explain menu items, allergens and specials, upsell, and maintain cleanliness across the counter, dining area, and beverage stations. Some stock handling and delivery checks are required.

Qualificações

• Must be friendly and able to communicate clearly with customers
• Experience in customer service, retail or hospitality is desirable
• Willingness to obtain an Aviation Security Identification Card (ASIC) if required
• Able to stand for long periods and lift up to 15 kg

Responsabilidades

• Greet customers, take orders and process payments accurately on the POS
• Serve food and drinks quickly to meet service-time standards
• Explain menu items, allergens and specials; upsell combos and drinks
• Keep counter, dining area, drinks fridges and condiment stations clean and stocked
• Handle queries and complaints politely; escalate to supervisor when needed
• Follow cash handling procedures
• Receive deliveries at airport loading dock or goods area and move them to the outlet
• Check deliveries against invoices or order sheets; record shortages, damage and temperatures
• Store stock correctly (cold chain, FIFO, date labelling)
• Keep storerooms, cool rooms and freezers tidy; report low stock to the manager

Conhecimentos

Customer service

Communication

English language

Food safety

Descrição da vaga

An entry-level all-rounder who keeps the front counter running and receives the outlet's stock deliveries, with support in the kitchen when needed.

Key responsibilities

Greet customers, take orders and process payments accurately on the POS

Serve food and drinks quickly, meeting airport service-time standards

Explain menu items, allergens and specials; upsell combos and drinks

Keep the counter, dining area, drinks fridges and condiment stations clean and stocked

Handle queries and complaints politely, escalating to the supervisor when needed

Follow cash handling procedures

Receive deliveries at the airport loading dock or goods area and move them to the outlet

Check deliveries against invoices or order sheets; record shortages, damage and temperatures

Store stock correctly (cold chain, FIFO rotation, date labelling)

Keep storerooms, cool rooms and freezers tidy; report low stock to the manager

About you

Available every Monday, Wednesday and Friday, including early starts

Able to obtain and hold an Aviation Security Identification Card (ASIC), which requires background and police checks

Full Australian working rights

Friendly, clear communicator with good English

Able to stand for long periods and lift up to 15 kg safely

Reliable transport to Melbourne Airport

Any customer service, retail or hospitality experience (desirable)

Food Handler certificate (desirable; training can be provided)

About us

Think Asia is part of TAG Hospitality Group, an Australian family of restaurant brands operating since 1996. At Melbourne Airport T4 we serve fresh, fast Asian food to travellers who are short on time, so speed, friendliness and accuracy matter on every order.

Pay under the relevant Modern Award, plus penalty rates where applicable

Full on-the-job training in FOH, stock handling and food safety

Staff meals on shift

Your application will include the following questions:

• Which of the following statements best describes your right to work in Australia?
• Are you available to work on a rotating roster?
• Do you hold an Aviation Security Identity Card (ASIC)?
• Do you have a current Australian driver's licence?

The InterContinental Melbourne The Rialto