Hospitality All Rounder

Pullman; Central Coast Council; On-site; AUD 42,000 - 60,000; Full time

Benefits offered by this job

ALL Heartist Membership

Family & Friends Discounts

Accor Live Limitless (ALL)

Learn Your Way

Build Your Network

Worldwide Opportunities

Job summary

Pullman Magenta Shores on the NSW Central Coast seeks a Hospitality All Rounder to support day-to-day operations across Food & Beverage, Front Office and Housekeeping. You will deliver exceptional service and engage guests with genuine care, while contributing to a balanced, memorable stay in a luxury resort environment.

You will rotate through outlets and events, help guests with recommendations, and work with a diverse team to uphold the high standards of Accor’s Pullman brand.

Qualifications

• Previous experience in a customer facing hospitality role is a plus.
• Genuine passion for guest care and engaging with patrons.
• Capable of embracing a flexible rotating schedule, including nights, overnights, weekends, and public holidays.

Responsibilities

• Offer personalised food and beverage suggestions in outlets or events.
• Proactively source information to expand product knowledge.
• Be the go-to source for neighbourhood hotspots and must-visit gems.
• From check-in to check-out you will deliver exceptional hospitality for a memorable stay.
• Communicate confidently with guests and colleagues to enable seamless teamwork.
• Clean guest rooms and public spaces to create an outstanding first impression.
• Use cleaning materials and chemicals with care, adhering to safety protocols.

Skills

Guest care

Customer service

RSA certification

Flexibility

Teamwork

Job description

Pullman Magenta Shores, a luxurious 5-star beachside resort just 15 minutes north of Terrigal on the NSW Central Coast, is more than just a serene escape—it’s an inspiring place to work. Our resort offers a sanctuary of relaxation and elegance, with studio guestrooms, villas, luxury beach houses, terraces, and a variety of dining options, including Barretts Restaurant, Shallows Casual Dining and Bar, and the seasonal Lagoon Bar. We also feature event facilities and the rejuvenating Vie Spa.

As a team member, you’ll thrive in a dynamic environment where your role contributes to delivering exceptional guest experiences. Surrounded by the Pacific Ocean, Tuggerah Lakes, and Wyrrabalong National Park, this stunning backdrop provides the perfect setting for a balanced work-life experience.

Purpose

As a Hospitality All Rounder, you will play a crucial role in our day-to-day operations, seamlessly transitioning between Food & Beverage, Front Office and Housekeeping. Your commitment to delivering exceptional service, coupled with your genuine care for our guests, will shine through in every department you work.

Primary Responsibilities

Your role encompasses several key areas, working within a diverse team to ensure an exceptional guest experience

• Offer personalised food and beverage suggestions, whether in our outlets or during events leaving a lasting impression on our guests
• Proactively source information to expand your product knowledge
• Be the go-to source for information on neighbourhood hotspots and must-visit gems
• From check-in to check-out, you will be at the forefront of delivering exceptional hospitality, ensuring that our guests have a memorable stay
• Confidently communicate with both guests and colleagues enabling seamless teamwork
• Cleaning guest rooms and public spaces all of which are crucial to creating an outstanding first impression
• Use cleaning materials and chemicals with care, adhering to safety protocols to maintain a secure environment

Skills and Experience

• Previous experience in a customer facing hospitality role is a plus
• Possession of a valid RSA or an equivalent qualification for the specific Country / State / Territory
• Genuine passion for guest care, engaging with patrons and collaborating within a team of diverse professionals
• Capable of embracing a flexible rotating schedule, including nights, overnights, weekends, and public holidays
• Strong work ethic, reliable and a commitment to excellence
• Your problem-solving skills and unwavering positivity come into play when challenges arise, as you transform obstacles into opportunities

Benefits & Perks

• ALL Heartist Membership -Take advantage of discounts on accommodation and food & beverage worldwide!
• Family & Friends Discounts-Available on a range of accommodation, services and events for those who mean the most to you
• Accor Live Limitless (ALL) Loyalty Program-Earn status & reward points on your worldwide stays
• Learn Your Way-Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy
• Build Your Network-With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
• Worldwide Opportunities-We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career

At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.