Hospitality Admin & Front Desk Support Lead

Surf Motor Group; Sanctuary Cove; On-site; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Paid Birthday Leave

Discounted hotel stays

Food & beverage discounts

Enhanced parental leave

Wellbeing programs

Leadership development

Career milestone celebrations

Transfer of entitlements

Discount platform access

Job summary

InterContinental Sanctuary Cove Resort in Queensland, Australia, seeks an experienced Front Office Manager to lead Front Office, Concierge and Bell Services, delivering guest‑centric experiences across a luxury resort.

You will report to the Director of Operations, drive staff engagement, manage budgets, and implement continuous improvement initiatives to uphold the InterContinental brand standards.

Qualifications

• Senior Front Office leadership experience in a hotel, resort, or luxury hospitality environment.
• Strong commercial and financial acumen with budgets and performance oversight.
• Proven ability to coach, develop and inspire teams in a high‑end setting.

Responsibilities

• Lead Front Office, Concierge, and Bell teams to deliver exceptional guest experiences.
• Drive guest satisfaction, service standards, and brand compliance across Front Office.
• Oversee performance, workforce planning, productivity, and labour management.
• Manage financial performance including budgets, forecasts, and cost control.
• Coach and mentor leaders to maximise engagement and development.
• Utilise guest feedback and data to drive continuous improvement.
• Collaborate with Rooms Division and resort leaders to meet objectives.
• Manage VIP arrivals, recoveries, and service excellence initiatives.
• Foster a positive, inclusive culture with accountability and high performance.

Skills

Leadership

Financial acumen

Guest service

Stakeholder management

Problem solving

Roster management

Hospitality experience

Education

Hospitality/Hotel Management/Business degree

Job description

InterContinental Sanctuary Cove Resort in Queensland, Australia, seeks an experienced Front Office Manager to lead Front Office, Concierge and Bell Services, delivering guest‑centric experiences across a luxury resort.

You will report to the Director of Operations, drive staff engagement, manage budgets, and implement continuous improvement initiatives to uphold the InterContinental brand standards.