Hospital Manager

Animal Emergency Australia; Perth; On-site; AUD 135,000 - 170,000; Full time

Benefits offered by this job

Comprehensive onboarding and handover

Base salary + super

Professional development opportunities

Employee wellbeing support (EAP)

Discounted pet products and treatments

Discounted gym memberships

Job summary

Animal Emergency Australia (AEA) is seeking its next Hospital Manager for AES Cannington, part of a national, employee‑owned emergency veterinary network. This hands‑on leadership role will guide 70+ clinical and support staff to deliver quality care to the local community while collaborating with the Regional Operations Manager.

You will optimise rostering, workflows and procurement, drive client satisfaction and staff engagement, and ensure compliance across operations.

Qualifications

• Experience leading teams in healthcare or similar high-stakes environments.
• Proven ability to improve performance and engagement across a hospital or clinic.
• Strong communication skills and a collaborative leadership style.

Responsibilities

• Lead clinical, operations and support staff to ensure quality veterinary care.
• Oversee rostering, workflows and resource allocation.
• Manage procurement, inventory, and supplier relationships.
• Drive client retention, referrals and satisfaction.
• Ensure compliance and operational excellence across the hospital.

Skills

Team leadership

Stakeholder engagement

Communication

High-pressure environments

Performance improvement

Job description

Locally led, nationally connected, centrally supported

Animal Emergency Australia (AEA) is Australia's largest employee-owned emergency veterinary network, operating 14 hospitals across Australia.

We combine the expertise, resources and collaboration of a nationally connected network with the agility of locally led hospitals, creating an environment where our teams can focus on delivering quality patient care and outcomes.

Animal Emergency Service (AES) Cannington

At AES Cannington, part of the Animal Emergency Australia (AEA) network, you’ll work at the forefront of emergency medicine, delivering life-saving care when it matters most.

With a 4.9-star Google rating from more than 1190 reviews, we're proud of the gold-standard care and experience that we provide to pets and their families in Perth and the surrounding region.

About the Role

Following an internal promotion, we are seeking our next Hospital Manager to continue building on the strong foundations already in place.

As the Hospital Manager, you will lead the team of clinical, operations and support staff to ensure the delivery of quality veterinary care to the local community. Reporting into the Regional Operations Manager, the role has a close interface with the leadership team and a broader national operations network.

This is a very hands-on role where your contribution will have a visible impact on team and overall hospital performance.

• Accountable for overall performance including people, operational excellence and quality
• Drive engagement and foster a positive team culture across 70+ clinical and support employees
• Optimise workflows, rostering, and resource allocation while maintaining compliance
• Oversee procurement, inventory control, and supplier relationships
• Drive initiatives to increase client retention, referrals and satisfaction
• Full-time (76h. per fortnight) position based onsite in Cannington

About You

While we are open minded to a range of transferrable skills and backgrounds, you might currently be:

• An experienced Practice Manager working in General Practice, Veterinary, Allied Health or Aged Care
• An Operations Manager in healthcare who wants to step into site leadership
• An experienced people leader in a similar role who is ready to take the next step into site leadership

You will also bring

• Ability to lead teams in high-pressure environments
• Experience delivering improvements to performance and engagement
• Effective communication skills and a collaborative leadership style
• Advanced emotional intelligence and leadership capability
• Capability to build strong professional relationships with internal and external stakeholders

Benefits

• Comprehensive onboarding and handover with the current Hospital Manager
• Remuneration for this role is c. $150,000 base + super
• Ongoing professional development is provided to develop your leadership skills
• Employee wellbeing support including EAP, wellbeing initiatives and mental health first aid
• Discounted pet products and treatments (up to 70%)
• Access to discounted gym memberships (Fitness Passport)

Considering Relocation?

Perth combines professional opportunity with an enviable lifestyle, offering more than 3,200 hours of sunshine annually, a comfortable year-round climate, excellent education options, beautiful beaches, renowned wine regions and well-connected communities.

Flexible options and relocation support are available.

Ready for your next challenge?

If you’re ready for a role where your leadership will be visible, your ideas will matter and your effort will directly shape the success of the hospital we would like to hear from you!

We're proud to be an inclusive employer and encourage applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples, people with disability, culturally and linguistically diverse communities, LGBTQIA+ people, veterans, carers and people of all ages.