Veterinary Nurse Manager

Animal Emergency Australia; City of Melbourne; On-site; AUD 93,000 - 100,000; Full time

Benefits offered by this job

Pet discounts

Gym discounts

Wellbeing program

Employee assistance

Education allowance

Refer a Friend rewards

Job summary

Animal Emergency Australia is seeking an experienced Nursing Service Manager for AES Hawthorn East in Melbourne. You will lead, support and develop our nursing team to deliver high-quality emergency patient care while balancing budgets and staff wellbeing.

You will coordinate rosters, manage resources and drive continuous improvement, with a focus on mentorship, compliance and a positive workplace culture within a well-equipped ECC hospital.

Qualifications

• 3+ years’ management experience is desirable (but not essential)
• Certificate IV in Veterinary Nursing (or equivalent) and relevant industry experience
• Proven leadership and people management capabilities
• Thrives in providing exceptional customer/patient service
• Ability to balance operational requirements and budgets against team wellbeing and support
• Ability to demonstrate a commitment to learning, resolving problems/complaints, mediation, and courageous conversations
• Exceptional communication skills and can communicate effectively in a high-pressure environment
• High attention to detail and a desire to support continuous improvement and process management

Responsibilities

• Lead, support and develop our nursing team to thrive in their roles
• Balance operational needs with team wellbeing, engagement and professional growth
• Coordinate effective rosters that meet patient, hospital and team needs
• Manage nursing budgets, labour costs and resources
• Recruit, train and develop a capable and engaged nursing team
• Foster a positive, supportive and accountable workplace culture
• Support performance management, challenging conversations and conflict resolution
• Ensure compliance with hospital policies, WHS requirements and relevant legislation

Skills

Leadership

People management

Communication skills

Detail orientation

Customer service

Education

Certificate IV in Veterinary Nursing

Job description

Locally led, nationally connected, centrally supported

Animal Emergency Australia (AEA) is Australia's largest employee-owned emergency veterinary network, operating 14 hospitals across Australia.

We combine the expertise, resources and collaboration of a nationally connected network with the agility of locally led hospitals, creating an environment where our teams can focus on delivering quality patient care and outcomes.

Animal Emergency Service (AES) Hawthorn East

At AES Hawthorn East, part of the Animal Emergency Australia (AEA) network, you’ll collaborate with some of the most highly skilled ECC professionals in the industry, with a strong culture of mentorship and knowledge sharing.

We have intentionally designed our roster, workflows, facilities and culture to create a sustainable emergency career where you can practice high-quality medicine, continue growing professionally, and still have time for the things that matter outside the hospital.

AES Hawthorn East is a well-equipped, purpose-built emergency and critical care hospital, providing access to:

• On-site CT machine
• Digital radiology
• Blood gas and advanced point-of-care diagnostics
• Multiparameter monitoring and anesthetic ventilators routinely used in surgery
• Dedicated surgical suites with Melbourne city views
• Separate dog and cat ICU

About the Role

• Lead, support and develop our nursing team to thrive in their roles
• Balance operational needs with team wellbeing, engagement and professional growth
• Coordinate effective rosters that meet patient, hospital and team needs
• Manage nursing budgets, labour costs and resources
• Recruit, train and develop a capable and engaged nursing team
• Foster a positive, supportive and accountable workplace culture
• Support performance management, challenging conversations and conflict resolution
• Ensure compliance with hospital policies, WHS requirements and relevant legislation

About You

• 3+ years’ management experience is desirable (but not essential)
• Certificate IV in Veterinary Nursing (or equivalent) and relevant industry experience
• Proven leadership and people management capabilities
• Thrives in providing exceptional customer/patient service
• Ability to balance operational requirements and budgets against team wellbeing and support
• Ability to demonstrate a commitment to learning, resolving problems/complaints, mediation, and courageous conversations
• Exceptional communication skills and can communicate effectively in a high-pressure environment
• High attention to detail and a desire to support continuous improvement and process management

What We Offer

• Permanent Full-Time (76 hours per fortnight) position in purpose-built ECC Hospital
• Remuneration pending experience c. $93-100k base + super + 17.5% leave loading
• Rostered hours are generally between 6:00am and 9:00pm Monday to Friday, with flexibility to support a 24/7 clinical team when required
• Pet well-being discounts (including discounted treatment and products)
• Discounted gym memberships (Fitness Passport)
• Dedicated wellbeing committee for our employees
• Access to our Employee Assistance Program (psychology, nutrition, sleep)
• Internal Continuing Education program and education allowance
• Refer a Friend program & rewards

Ready for your next challenge?

We're proud to be an inclusive employer and encourage applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples, people with disability, culturally and linguistically diverse communities, LGBTQIA+ people, veterans, carers and people of all ages.