Hospital Administration Officer – Patient Care & Scheduling

St Vincent's Health Australia Limited; Sydney; On-site; AUD 74,000 - 76,000; Full time

Benefits offered by this job

Competitive pay

Salary packaging

Job summary

Sacred Heart Administration Officer role at St Vincent’s Public Hospital in Sydney is a permanent full-time position located in the inner-city hospital precinct. The role coordinates medical appointments, manages online diaries, and supports patient bookings to ensure efficient clinic operations.

You will be the welcoming first point of contact for patients and families, handling enquiries by phone, email and in person, and liaising with medical staff and allied health teams.

Qualifications

• Excellent communication and interpersonal skills.
• Strong customer service skills across in-person, phone and email interactions.
• Proficient with Microsoft Office and clinical information systems.
• Able to work independently and in multidisciplinary teams.
• Proactive and flexible with a commitment to ongoing learning.

Responsibilities

• Coordinate medical appointments and manage online diaries to support clinic operations.
• Provide a welcoming first point of contact for patients and families, handling enquiries in person, by phone and email.
• Manage patient admissions, discharges and billing with Medicare compliance and timely processing in hospital systems.
• Deliver administrative and reception tasks including medical records, correspondence, meeting coordination and transport bookings.
• Contribute to service quality initiatives, including patient surveys and adoption of digital tools like telehealth.

Skills

Communication

Customer service

MS Office

Clinical information systems

Teamwork

Proactive & flexible approach

Tools

Microsoft Office

Document management systems

Job description

Sacred Heart Administration Officer role at St Vincent’s Public Hospital in Sydney is a permanent full-time position located in the inner-city hospital precinct. The role coordinates medical appointments, manages online diaries, and supports patient bookings to ensure efficient clinic operations.

You will be the welcoming first point of contact for patients and families, handling enquiries by phone, email and in person, and liaising with medical staff and allied health teams.