Hospital Administration Officer: Front Desk & Patient Services

Cairns and Hinterland Hospital and Health Service; Cairns Regional; In loco; AUD 60.000 - 70.000; Tempo pieno

Descrizione del lavoro

Cairns and Hinterland Hospital and Health Service is seeking a reception-focused role in Cairns, QLD. You will help manage incoming calls, direct patients and visitors, and support staff with accurate information to ensure smooth department operations.

The role emphasizes fair treatment of all people, high standards of customer service, and clear communication with patients, families, police, and ambulance services as required, within a community-focused health environment.

Mansioni

• Ensure patients and other staff are treated fairly and with mutual respect and understanding, regardless of cultural, religious, ethnic and linguistic backgrounds.
• Maintain a high standard of customer service by responding to general reception enquiries for the department by answering all incoming telephone calls and ensuring accurate transfer of messages and information to support patients and staff.
• Attend to presenting patients, family members, general public, police and ambulance by providing information and direction to relevant areas.

Descrizione del lavoro

Cairns and Hinterland Hospital and Health Service is seeking a reception-focused role in Cairns, QLD. You will help manage incoming calls, direct patients and visitors, and support staff with accurate information to ensure smooth department operations.

The role emphasizes fair treatment of all people, high standards of customer service, and clear communication with patients, families, police, and ambulance services as required, within a community-focused health environment.