Administration Officer, Emergency Department - Cairns Hospital

Cairns and Hinterland Hospital and Health Service; Cairns Regional; On-site; AUD 60,000 - 70,000; Full time

Job summary

Cairns and Hinterland Hospital and Health Service is seeking a reception-focused role in Cairns, QLD. You will help manage incoming calls, direct patients and visitors, and support staff with accurate information to ensure smooth department operations.

The role emphasizes fair treatment of all people, high standards of customer service, and clear communication with patients, families, police, and ambulance services as required, within a community-focused health environment.

Responsibilities

• Ensure patients and other staff are treated fairly and with mutual respect and understanding, regardless of cultural, religious, ethnic and linguistic backgrounds.
• Maintain a high standard of customer service by responding to general reception enquiries for the department by answering all incoming telephone calls and ensuring accurate transfer of messages and information to support patients and staff.
• Attend to presenting patients, family members, general public, police and ambulance by providing information and direction to relevant areas.

Job description

Cairns and Hinterland Hospital and Health Service – Cairns QLD

COMPASSION | ACCOUNTABILITY | INTEGRITY | RESPECT

About us

At Cairns and Hinterland Hospital and Health Service, your work will have a lasting impact on the health and wellbeing of communities across Far North Queensland. Serving a diverse and growing population, we deliver a broad range of primary care, acute and specialist services across regional, rural and remote communities. Our people are more than healthcare professionals, they are part of the communities they serve, bringing compassion, connection and a shared commitment to improving health outcomes. Join us and be part of a team dedicated to delivering exceptional care where it matters most.

About your opportunity

In this position you will…

• Ensure patients and other staff are treated fairly and with mutual respect and understanding, regardless of cultural, religious, ethnic and linguistic backgrounds.
• Maintain a high standard of customer service by responding to general reception enquiries for the department by answering all incoming telephone calls and ensuring accurate transfer of messages and information to support patients and staff.
• Attend to presenting patients, family members, general public, police and ambulance by providing information and direction to relevant areas.

For more information about this role, please refer to the attached Role Description.

Vaccine Preventable Diseases (VPD) evidence as required for your employment in accordance with legislation/government policy and Directives.

What we offer:

Cairns and Hinterland Hospital and Health service offer a number of workplace benefits. Besides attractive remuneration, generous superannuation, salary packaging and career development opportunities, we value a healthy work/life balance that allows you take advantage of the sunshine, hiking tracks, swimming spots, reef and rainforest.

Learn what it's like to work with us, in an inclusive and supportive work environment.

Discover our dynamic and culturally diverse region through community and lifestyle.

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