Home & Living Service Manager Rydalmere

breakthru; Sydney; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Salary packaging

Health insurance discounts

Maxxia rewards

Career growth

Portable long service leave

Job summary

Breakthru is seeking a Service Manager to lead day-to-day service delivery across designated homes or hubs, ensuring high-quality, person-centred support for people with disabilities. The role focuses on retaining customers by nurturing relationships and coordinating with participants to meet goals and community participation needs.

You will develop meaningful partnerships in the community, deliver seamless services, and lead a diverse team in line with the Disability Services Act and UN rights

Qualifications

• Lead and manage day-to-day service delivery in homes/offices.
• Improve quality of life for people with disabilities.
• Develop partnerships with participants and stakeholders.
• Interpret budgets and roster information to meet service goals.
• Ensure compliance with disability service standards.

Responsibilities

• Oversee efficient service delivery across designated homes or hubs.
• Lead teams to deliver person-centred active supports.
• Foster community partnerships to enhance engagement and outcomes.
• Manage systems of work in line with policies and procedures.

Skills

Leadership

People management

Budgeting

Communication

Problem solving

Relationship building

Driver's license

Education

Tertiary qualification in community management / disability / human services or equivalent experience

Tools

N/A

Job description

About Us...

At Breakthru, we're all about people – their goals, their potential, and their future. As a trusted leader in disability, mental health, and employment services, we empower individuals to thrive through personalised, strengths-based support. From daily living to education, employment, and community connection, we’re here to back every breakthrough moment.

As part of the Royal Rehab Group, you’ll be backed by one of Australia’s most respected not‑for‑profits, with over 125 years of experience delivering life-changing disability and rehabilitations services. This means you’ll have the stability, resources, and support to grow your career and make a real impact in people’s lives.

About the role…

You will be responsible for efficient and effective day to day service delivery across designated homes or offices/hubs, leading teams to provide outstanding support and deliver high quality person centred active supports.

Making sure to ensure the retention of customers by nurturing relationships with the customer, listening and understanding their community/accommodation participation goals, care and support needs and works in partnership with them to deliver real impact.

The Service Manager is committed to the delivery of seamless, innovative, transformational, quality services to customers and stakeholders. The Service Manager will develop meaningful partnerships in the community to achieve deep customer engagement.

The provision of services is delivered using best practice approach while adhering to the Disability Services Act and United Nations Convention on the rights of a person with a disability.

Essential criteria...

• Relevant tertiary qualifications in community management disability, human services or social sciences/ or equivalent experience.
• Demonstrated experience and skills in improving and supporting the quality of life of people with disabilities as outlined in National Standards for Disability Services.
• Demonstrated Experience in provision of Community Services.
• Demonstrated ability to work in partnership with participants and stakeholders in the provision of support to the person with a disability.
• Demonstrated ability to develop rosters and interpret financial information in line with service budgets.
• Detailed knowledge of Person-Centred active support and procedures.
• Demonstrated leadership skills and experience.
• Demonstrated communication and complaint handling skills.Demonstrated ability to manage systems of work in accordance with policies and procedures.
• Demonstrated ability to lead and work with a diverse team.
• High level communication skills and exceptional organisational skills
• Critical thinker with strong analytical capabilities
• Knowledge of and ability to network.
• Current Drivers Licence as per state requirements.

Your Royal Rewards…

• Salary Packaging: Up to $18,550 salary packaging benefits (lower your taxable income and increase your take home pay!)
• Benefits: Fitness Passport & HCF Private Health Insurance discounts
• Maxxia Rewards:Enjoy a huge range of discounts through our salary packaging partner
• Career growth: Genuine career opportunities
• QLeave: Access to portable long service leave for eligible candidates
• Salary: Competitive remuneration
• Leadership: Supportive and experienced leadership team
• Culture: Friendly and close-knit team environment

We know diversity makes Breakthru a great place to work, and we are committed to building an inclusive workplace culture that reflects the people we serve. We encourage applications from all members of our community, including Aboriginal and Torres Strait Islander peoples, LGBTIQA+ individuals, people with disability, and those from culturally and linguistically diverse backgrounds.

If you require any adjustments to participate equitably in the recruitment process, or to support you in the workplace should you be successful, please let us know. We are committed to creating an inclusive and accessible environment where all individuals can thrive.

Please note, only applicants that address this essential criteria will be considered.

Visit our Breakthru careers page for more information:
www.Royalrehabgroup.com.au/careers/

The successful applicant will be required to provide and undergo pre-employment checks including but not limited to a current criminal record check, working with children check, employment history, driver's license and referee checks. Vaccination against infectious diseases is strongly encouraged.