Home Lender | Community Bank Byford | WA

Bendigobank; Byford; On-site; AUD 70,000 - 110,000; Full time

Benefits offered by this job

Health and wellbeing support

BEN U corporate university

Job summary

Bendigo Bank is recruiting for a Home Lender (Customer Relationship Manager) at Byford, WA. The role focuses on guiding customers through the lending journey and delivering end-to-end banking solutions to meet their needs.

You will build lending pipelines, nurture relationships, and leverage credit analysis to achieve positive outcomes while supporting local communities and the branch network.

Qualifications

• Extensive experience in customer service or sales.
• High level understanding of lending products, policies and regulations.
• Ability to build relationships quickly, assess needs and form a holistic view.

Responsibilities

• Build a pipeline of lending leads and nurture relationships using CRM.
• Guide customers through the lending process and provide reassurance.
• Leverage credit analysis to achieve positive lending outcomes.
• Develop community connections with the branch and manager for lending outcomes.
• Engage in continuous learning with on-the-job training and learning opportunities.
• Support customers and community while having fun in the role.

Skills

Customer service

Sales experience

Lending product knowledge

Credit analysis

Small business understanding

Consumer lending experience

Job description

Home Lender | Community Bank Byford | WA Job Description Home Lender | Community Bank Byford | WA Job ID: 2957 Business Unit: Retail Banking Job Family: Banking Category: Branch Network Location: Byford, WA, AUS, 6122

Employment Type: Permanent Employee Class: Full Time Closing Date: 20/11/2026

It starts here. With Bendigo Bank... and you.

We’venever been ‘just a bank’.Just like you should never be ‘just an employee’.We’reunited in our beliefthat inbanking, better can be bigger, and togetherwe’remaking it happen.

Known internally as a Customer Relationship Manager (Home Lending) is to deliver an exceptional experience by working with customers to meet their end-to-end banking needs.

Whetheryou’reguiding first home buyerscreatea plan topurchase, or supporting a seasoned investor,you’llplay an integral part of helping our customers through the lending journey and driving growth.

• Building a pipeline of lending leads.Keepingtrack of and nurturing these relationships throughout their buying journey using our CRM.
• Guiding customers through the lending process, giving them peace of mind that we’re here to help them achieve their goals.
• Leveraging your credit analysis expertise and understanding of customer needs ensuring positive lending outcomes for all and to future ready your customers for financial success.
• Building strong, relationship-centric connections with the community, the branch, and Branch Manager to deliver effective lending outcomes for customers.
• Embracing an attitude of lifelong learning. Bring your brilliant mind, and we’ll help you take your career to the next level with on-the-job training and other learning opportunities.
• Building connections. A role at Bendigo Bank means supporting our customers, giving back and making our communities a better place… while having some fun along the way!

This is a full time permanent role located in Byford, WA. The roster is 76 hours a fortnight.

Whatyou’llbring to the role

To succeed in this role,you’llconsistently deliver exceptional customer service.We’dlove you to have:

• Extensive experience in customer service or sales
• High level of understanding of lending products, policies and regulations
• An ability to build relationships and rapport with customers and colleagues quickly, assess their needs and a develop a holistic view of their situation
• Highly developed credit analysis skills
• An understanding of small business offerings
• Consumer lending experience – this is essential

Our Community Bankingmodel

Community Bankingoperateson a shared revenue model based on 'profit-with-purpose'. This approach ensures that the profits generated are reinvested directly into the communities that create them, funding local initiatives such as infrastructure improvements, event sponsorships, and scholarship programs. By joining a Community Bank branch, you become part of a dedicated team focused on promoting local growth and nurturing meaningful relationships. Our branch staff are actively engaged in community events, providing support to small businesses, and addressing the specific needs of the community.

So, whyworkwith us?

• Wantbigimpact that matters?Here,you’llknow your work directlybenefitsthe customers and communities we all serve.

• Want to be more than just a number?Join a team that truly values you – and that getsmore and morediverse, every day.

• Want careeropportunityand flexibility?You can achieve so much here, with flexible policies and a team that believes in you.

You’llalso get access toa great rangeof benefits, including:

• Health and wellbeing support, including discounted gym memberships, private health insurance options, and our Employee Assistance Program (EAP) for you and your immediate family members.

• Our corporate university ‘BEN U’totakeyour learning to the next level.

We’remakingbetter,bigger. Andwe’llget there with you.

Thinkyou’reour newestHome Lending Specialist/Customer RelationshipManager? Now’s the time to set your sights even higher –onthe future you and the future career you deserve.

If you're already part of Bendigo Bank (including Community Banks), you'll need to apply through People Hub to submit a valid application. We're keen to support you with the next step in your career.

Please note– aftersubmittingyour application, you will receive an email within one business day to complete a Pymetrics online gaming assessment. If you don't see the email in your inbox, please check your junk folder.

We believe a diverse workforce supported by an inclusive culture is central to our success, andwe’reall about recruiting the best people, regardless of gender, age, disability, religion, sexualorientationor cultural background. To ensure that you feel supported and are set up for success, please don’t hesitate to reach out if you require any adjustments to the application or interview processes.

Screening and interviews maycommence prior to closing date.

We are committed to responding to all candidates, regardless of the outcome of your application.

Bendigo and Adelaide Bank Limited, ABN 11 068 049 178 AFSL / Australian Credit Licence 237879. | Copyright 2026 Bendigo and Adelaide Bank