Home Care Team Leader — Lead & Elevate Resident Care

RFBI; Maitland; On-site; AUD 55,000 - 83,000; Full time

Benefits offered by this job

Salary packaging

Annual leave loading 17.5%

Job summary

RFBI is seeking a Care at Home Team Leader in Maitland, NSW for a Full-Time 6-month fixed-term contract. You will lead Home Care Officers, provide day-to-day guidance, support onboarding, and ensure compliance and high-quality services for participants.

You will oversee staff welfare, engagement and performance, acting as the primary contact for field staff and driving continuous improvement across the hub. Strong communication and organisational skills are essential.

Qualifications

• Experience within Home Care, Aged Care or Community Care is required.
• Strong communication, organisational and problem-solving skills are essential.
• Proven ability to build positive relationships and manage competing priorities.
• Comfort with computer-based systems and reporting.

Responsibilities

• Act as the primary contact for field-based staff enquiries and support needs.
• Provide day-to-day leadership, coaching and guidance to Home Care Officers.
• Conduct regular staff check-ins to support engagement and performance.
• Foster a positive, accountable and participant-focused team culture.
• Support onboarding and orientation of new employees.
• Escalate complex matters to Hub Manager as required.
• Promote effective communication and collaboration across teams.

Skills

Leadership

Coaching

Mentoring

Communication

Organisation

Problem solving

Computer literacy

Client management systems

Microsoft Office

Tools

Client management systems

Microsoft Office

Job description

RFBI is seeking a Care at Home Team Leader in Maitland, NSW for a Full-Time 6-month fixed-term contract. You will lead Home Care Officers, provide day-to-day guidance, support onboarding, and ensure compliance and high-quality services for participants.

You will oversee staff welfare, engagement and performance, acting as the primary contact for field staff and driving continuous improvement across the hub. Strong communication and organisational skills are essential.