Care at Home Team Leader

Royal Freemasons' Benevolent Institution Ltd; New South Wales; Remote; AUD 52,000 - 72,000; Full time

Benefits offered by this job

17.5% Annual Leave loading

Salary packaging benefits

Job summary

RFBI is seeking a Care at Home Team Leader for a 6-month fixed-term contract in NSW. The role leads Home Care Officers, supports day-to-day operations, and ensures compliance and high-quality service delivery for participants.

The successful candidate will manage staff engagement, onboarding, and performance, while maintaining strong field relationships and a participant-centred approach. A current driver’s license is required.

Qualifications

• Experience in Home Care, Aged Care, or Community Care.
• Strong communication and organisational skills.
• Current driver's license.
• Ability to lead, coach and mentor staff.
• Commitment to quality and compliance.

Responsibilities

• Lead and support Home Care Officers.
• Coordinate day-to-day operations of Home Care services.
• Monitor compliance and performance.
• Onboard and engage staff.
• Foster a positive participant-centred culture.

Skills

Home Care

Aged Care

Communication

Leadership

Coaching

Driver's license

Tools

Microsoft Office

CRM systems

Job description

Care at Home Team Leader - Benhome

Full-Time Opportunity | 6 Month Fixed-Term Contract

About RFBI:

Royal Freemasons’ Benevolent Institution (RFBI) was established in 1880 to help people in need. RFBI has become a leading aged care provider with a vision to provide quality aged care services that are accessible by all people and has a positive impact on their lives. RFBI operates 22 residential aged care villages, 21 retirement villages and a range of home and community services across NSW and ACT.

Position Information:

The Care at Home Team Leader is a role within the Hub structure responsible for the day-to-day support, coordination, compliance oversight and performance monitoring of Home Care Officers.

Working closely alongside Care Partners and reporting to the Hub Manager, the Team Leader acts as the primary point of contact for field staff, ensuring employees are supported, compliant and equipped to deliver safe, high-quality services to participants.

The role provides leadership in workforce management, staff engagement, mandatory compliance, onboarding, performance support and operational problem-solving, allowing Care Partners to focus on participant outcomes, service coordination and relationship management.

On a day-to-day basis you will:

• Act as the primary point of contact for field-based staff enquiries, concerns and support needs.
• Provide day-to-day leadership, coaching and guidance to Home Care Officers.
• Conduct regular staff check-ins to support engagement, wellbeing and performance.
• Foster a positive, accountable and participant-focused team culture.
• Support the onboarding and orientation of new employees.
• Assist in addressing workplace concerns and escalating complex matters to the Hub Manager as required.
• Promote effective communication and collaboration across teams.

You will have:

• Demonstrated experience within Home Care, Aged Care or Community Care.
• Strong understanding of community-based service delivery, workforce requirements and compliance.
• Excellent communication, organisational and problem-solving skills.
• Proven ability to build positive relationships, influence others and manage competing priorities.
• Strong computer literacy, including client management systems and Microsoft Office.
• Leadership, coaching and mentoring capability.
• Commitment to quality, compliance, continuous improvement and participant-centred practice.
• Current driver’s license

What’s on offer:

• Work for one of the best providers in the aged care sector
• Attractive hourly rates, conditions and salary sacrifice options
• A friendly and supportive manager, culture & team
• Opportunities for develop and advance your career
• 17.5% Annual Leave loading
• Salary packaging Benefits - Increase your package

Important Information:

• You must be willing to obtain a current National Police Check and undergo a Pre-Employment Functional Assessment to be eligible for the role.
• To be successful you will demonstrate your passion to make a difference in the lives of our residents and to work with them to ensure they receive the highest possible care, tailored to their needs and preferences.

Applications Close:4 December 2026

45 AUD NSW Maitland, 2320 Maitland 2320