Care at Home Team Leader

RFBI; Maitland; On-site; AUD 55,000 - 83,000; Full time

Benefits offered by this job

Salary packaging

Annual leave loading 17.5%

Job summary

RFBI is seeking a Care at Home Team Leader in Maitland, NSW for a Full-Time 6-month fixed-term contract. You will lead Home Care Officers, provide day-to-day guidance, support onboarding, and ensure compliance and high-quality services for participants.

You will oversee staff welfare, engagement and performance, acting as the primary contact for field staff and driving continuous improvement across the hub. Strong communication and organisational skills are essential.

Qualifications

• Experience within Home Care, Aged Care or Community Care is required.
• Strong communication, organisational and problem-solving skills are essential.
• Proven ability to build positive relationships and manage competing priorities.
• Comfort with computer-based systems and reporting.

Responsibilities

• Act as the primary contact for field-based staff enquiries and support needs.
• Provide day-to-day leadership, coaching and guidance to Home Care Officers.
• Conduct regular staff check-ins to support engagement and performance.
• Foster a positive, accountable and participant-focused team culture.
• Support onboarding and orientation of new employees.
• Escalate complex matters to Hub Manager as required.
• Promote effective communication and collaboration across teams.

Skills

Leadership

Coaching

Mentoring

Communication

Organisation

Problem solving

Computer literacy

Client management systems

Microsoft Office

Tools

Client management systems

Microsoft Office

Job description

21h ago , from Royal Freemasons Benevolent Institution

Full-Time Opportunity | 6 Month Fixed-Term Contract

About RFBI:

Royal Freemasons’ Benevolent Institution (RFBI) was established in 1880 to help people in need. RFBI has become a leading aged care provider with a vision to provide quality aged care services that are accessible by all people and has a positive impact on their lives. RFBI operates 22 residential aged care villages, 21 retirement villages and a range of home and community services across NSW and ACT.

Position Information:

The Care at Home Team Leader is a role within the Hub structure responsible for the day-to-day support, coordination, compliance oversight and performance monitoring of Home Care Officers.

Working closely alongside Care Partners and reporting to the Hub Manager, the Team Leader acts as the primary point of contact for field staff, ensuring employees are supported, compliant and equipped to deliver safe, high-quality services to participants.

The role provides leadership in workforce management, staff engagement, mandatory compliance, onboarding, performance support and operational problem-solving, allowing Care Partners to focus on participant outcomes, service coordination and relationship management.

On a day-to-day basis you will:

• Act as the primary point of contact for field-based staff enquiries, concerns and support needs.
• Provide day-to-day leadership, coaching and guidance to Home Care Officers.
• Conduct regular staff check-ins to support engagement, wellbeing and performance.
• Foster a positive, accountable and participant-focused team culture.
• Support the onboarding and orientation of new employees.
• Assist in addressing workplace concerns and escalating complex matters to the Hub Manager as required.
• Promote effective communication and collaboration across teams.

You will have:

• Demonstrated experience within Home Care, Aged Care or Community Care.
• Strong understanding of community-based service delivery, workforce requirements and compliance.
• Excellent communication, organisational and problem-solving skills.
• Proven ability to build positive relationships, influence others and manage competing priorities.
• Strong computer literacy, including client management systems and Microsoft Office.
• Leadership, coaching and mentoring capability.
• Commitment to quality, compliance, continuous improvement and participant-centred practice.

What’s on offer:

• Work for one of the best providers in the aged care sector
• Attractive hourly rates, conditions and salary sacrifice options
• A friendly and supportive manager, culture & team
• Opportunities for develop and advance your career
• 17.5% Annual Leave loading
• Salary packagingBenefits - Increase your package
• You must be willing to obtain a current National Police Check and undergo a Pre-Employment Functional Assessment to be eligible for the role.
• To be successful you will demonstrate your passion to make a difference in the lives of our residents and to work with them to ensure they receive the highest possible care, tailored to their needs and preferences.