Home Care Service Advisor

Southern Crosscare Inc; Sydney; On-site; AUD 60,000 - 90,000; Full time

Benefits offered by this job

Salary packaging benefits

Meal and entertainment benefit

Heart HQ discounts

Fitness Passport

Discounted private health insurance

Wellbeing initiatives

Ongoing Training and Development

LinkedIn Training

Job summary

Southern Cross Care (NSW & ACT) seeks a Home Care Service Advisor to deliver client-centered services across all Home Support Programs. The role involves assessments, care planning, and documentation to support high-quality care and compliance.

Travel across Sydney locations is required, with collaboration across Home Care Employees, Quality, and Allied Health teams. You will ensure holistic care for physical, clinical, emotional, and spiritual needs, while maintaining robust records and

Qualifications

• Empathy and sensitivity when delivering high quality aged care in communities and homes.
• Excellent communication with clients, families and team members to coordinate care.
• Ability to problem solve and adapt to changing client needs while maintaining high standards.

Responsibilities

• Conduct client assessments, care planning and reviews for home care services.
• Coordinate service delivery, referrals and stakeholder communication.
• Manage client funding, budgets and resources per Home Care Program requirements.
• Maintain accurate documentation and ensure compliance with aged care standards.
• Provide exceptional customer service and professional support to clients and families.
• Lead service delivery across home care portfolios and escalate issues as needed.
• Rostering and administration; ensure quality auditing and reporting.

Skills

Empathy

Communication

Problem solving

Team collaboration

Education

Certificate IV in Aged Care, Home Care, Management or other related area

Job description

We have a long history of providing exceptional care that empowers older people to live a full life. When you join us, you will be provided with not-for-profit salary packaging benefits and the support of an experienced leadership team.

Southern Cross Benefits!

• Salary Packaging ($15,900), plus meal and entertainment benefit package to the value of $2,650
• Heart HQ - our Southern Cross Care (NSW & ACT) People Platform, packed with exclusive retail discounts, and features designed to help you celebrate, connect and succeed
• Fitness Passport - Discounted workplace health and fitness program available to you and your family. Gain full access to nominated gyms, pools, health and leisure centres across NSW & ACT
• Discounted private health insurance
• Wellbeing initiatives such as Reward and Recognition Program, Employee Assistance Program
• Ongoing Training and Development
• Linkedin Training - SCC's Senior Leaders and Support Office teamscan access adigital library of over 6000courses

The Role – Full-time | Home Care Service Advisor | Merrylands

This role involves regular travel. Flexibility to work across Sydney locations is essential.

Your role as a Home Care Service Advisor is to deliver client-centered services that promote and encompass an excellent standard of care through assessment, advice, and application across all Southern Cross Care (SCC) Home Support Programs

This role is pivotal in ensuring that clients' physical, clinical, emotional, and spiritual needs are met holistically. Additionally, the role involves maintaining comprehensive client and business documentation, including incidents management, care notes, and plans, to support high-quality care and compliance.

The Home Care Service Advisor will work closely with Home Care Employees, the Quality team, and Allied Health professionals to ensure a coordinated and comprehensive approach to client care. This collaboration is essential for delivering high-quality, holistic care and achieving the best possible outcomes for SCC clients.

What You’ll Be Doing

• Conduct SCC client assessments, care planning and reviews to ensure high-quality, person-centred home care services.
• Coordinate service delivery, referrals and stakeholder communication to support positive client outcomes and independence.
• Manage client funding, budgets and resources in line with Home Care Program requirements and organisational guidelines.
• Maintain accurate documentation, ensure compliance with aged care standards, and support quality improvement initiatives.
• Build strong relationships with clients, families and team members while delivering exceptional customer service and professional support.
• Certificate IV in Aged Care, Home Care, Management or other related area.
• Demonstrated experience in a similar role as Home Care Service Advisor.
• Demonstrated experience and understanding of Home Care Programs
• Understanding of current issues for clients and their networks in the Home Support service environment.
• Lead, escalation, manage and be accountable for the service delivery of Home Care Services across the service areas/Home Care portfolio.
• To undertake care/service delivery in the event of a Home Care Employee is not available, and or where brokerage cannot be coordinated/delivered.
• Rostering and administration.
• Demonstrated business administration skills in the area of documentation, record keeping, reporting, budgeting and quality auditing.
• Ability to problem solve and think on your feet, ensuring a high standard of services are delivered in SCC clients.
• Empathy and sensitivity to the challenges of delivering high quality services to the aged in their own communities and homes

About Southern Cross Care (NSW & ACT)

At SCC (NSW & ACT), people are at the heart of everything we do! We are a purpose-led, not-for-profit organisation empowering older people to ‘live life to the full’. We have a passion for providing the best care with clinical excellence and offer person-centred care services to meet individual needs and preferences in residential aged care, retirement living and in-home care.

Join us at SCC (NSW & ACT), where your work is not just a job, but a journey filled with meaningful moments to make a tangible difference in the lives of those we support. Our commitment to your development is unwavering, and we work hard to ensure you are given ample opportunities to continually learn and grow.

SCC is an equal opportunity employer. Creating a diverse and inclusive workplace, where employees feel valued and heard in a safe and respectful workplace is a priority. All employment is decided based on qualifications, merit, and business need. We welcome people of Aboriginal and Torres Strait Island identity, as well as people of culturally diverse backgrounds, to apply.