Home Care Onboarding & Client Engagement Specialist

Southern Cross Care Wa; Western Australia; On-site; AUD 60,000 - 80,000; Full time

Job summary

Southern Cross Care WA is seeking an organised administrator to be the first point of contact for new Home Care enquiries in Perth, WA. You will onboard clients and coordinate with internal teams to ensure smooth onboarding and timely follow-up.

This full-time role requires strong admin skills, exceptional customer service, and the ability to navigate multiple systems, including the My Aged Care portal, to track demand and identify growth opportunities for the service.

Qualifications

• Strong admin skills and attention to detail.
• Excellent customer service and communication.
• Ability to navigate and coordinate across multiple systems.

Responsibilities

• Onboard clients for Home Care and ensure smooth enrolment.
• Coordinate with internal teams to address onboarding tasks.
• Track demand and identify growth opportunities using the My Aged Care portal.
• Follow up with clients in a timely and professional manner.

Skills

Admin skills

Customer service

Multi-system navigation

Tools

My Aged Care portal

Job description

Southern Cross Care WA is seeking an organised administrator to be the first point of contact for new Home Care enquiries in Perth, WA. You will onboard clients and coordinate with internal teams to ensure smooth onboarding and timely follow-up.

This full-time role requires strong admin skills, exceptional customer service, and the ability to navigate multiple systems, including the My Aged Care portal, to track demand and identify growth opportunities for the service.