Home Care Coordinator

Southern Cross Care; Melbourne; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Bee Well discounts

Health insurance benefits

Salary packaging

Job summary

Southern Cross Care (SA, NT & VIC) Inc. is seeking a Home Care Coordinator to support person-centred services for clients within the Home Care portfolio. You will be the central contact for clients, carers and domestic staff, ensuring service plans and budgets are followed and issues escalated as needed.

The role requires strong interpersonal and time-management skills, and proficiency with computer systems including My Aged Care. A Diploma of Nursing with AHPRA is desirable but not required.

Qualifications

• Onboards and reviews clients, creates budgets and ensures timely service setup.
• Acts as primary contact for clients, carers and staff in the region.
• Advocates for clients to support informed decisions.

Responsibilities

• Coordinate service deliveries in home care according to client plans.
• Manage change requests and equipment purchases.
• Coordinate region vendors and complete onboarding admin.

Skills

Interpersonal skills

Time management

My Aged Care

Education

Certificate III in Individual Support (Ageing), Aged Care, or Disability

Job description

Permanent Full Time position - 76 hours per fortnight

• Monday to Friday 0800 - 1606

Be the difference. Enjoy great rewards and benefits.

Working with Southern Cross Care means you are valued, supported, and rewarded. Our Bee Well program gives you great discounts on groceries, travel, and health insurance, plus resources to boost your wellbeing. You will also enjoy salary packaging to help you take home more pay while building a career that makes a real difference.

About the role

• The Home Care Coordinator supports person-centered services for clients within the Home Care portfolio, ensuring smooth service delivery according to the client's assessed needs, service plan, and budget. They act as the central point of call for clients to problem solve and elevate issues.

  Key Responsibilities & Activities

  • High Quality Person Centred Care / Health Promoting Services:
    • Conduct client onboarding, reviews, assessments, and develop budgets for clients.
    • Ensure client services are set up in a timely manner.
    • Act as the primary contact for clients/care recipients, Home Care Assistants, and Domestic staff within the region.
    • Act as an advocate for a client/care recipient to assist with making informed decisions.
  • Professional / Administrative:
    • Undertake all tasks associated with service coordination, including change requests and equipment purchases.
    • Complete relevant administrative tasks associated with onboardings.
    • Coordinate vendors for the region.

For further details regarding the scope of the role, please refer to the position description.

About you

• Qualifications: Certificate III in Individual Support (Ageing), Aged Care, or Disability, or other related discipline; First Aid and CPR certification; Current Australian Driver's Licence (Class Car); and own registered and insured car.
• Experience: Demonstrated experience in client support roles and experience working with Culturally and Linguistically Diverse clients/groups, including Aboriginal and Torres Strait Islander Australians.
• Skills: Sound interpersonal and communication skills, time management skills, and proficient computer and keyboard skills, including the use of community aged care systems/processes (e.g., My Aged Care).
• Knowledge: Basic knowledge of the requirements of the Aged Care Standards and knowledge of in home aged care program guidelines and funding arrangements.
• Desirable: A Diploma of Nursing with current AHPRA registration as an Enrolled Nurse.

About us

Southern Cross Care is one of Australia’s leading charitable aged care, health and retirement living service providers. We value the diversity in our team, live and breathe our values of Service, Courage and Compassion and offer salary packaging benefits to maximise your take-home pay.

When you work for us, we value you as an individual, care for your wellbeing and develop your skills to help you build your career. We reward creativity and provide the stability and flexibility you need. When you work for us, you work better for life.

Applications close: Tuesday 17th November 026 at 4:00pm