Home Care Coordination Specialist (Hybrid)

Goodwin Aged Care Services; Canberra; Hybrid; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Salary packaging benefits

Novated leasing

Relocation assistance

Discounted health insurance

Gym memberships

Airline lounge memberships

Free flu vaccinations

Professional development opportunities

Job summary

Goodwin Aged Care Services in Canberra is seeking a Service Coordination professional to manage client intake, assessments and care planning. You will collaborate with internal and external providers to support independence and wellbeing, while ensuring accurate documentation and compliance with quality standards.

The role offers hybrid work options and engagement in a values-driven, not-for-profit environment with diverse benefits and development opportunities.

Qualifications

• Certificate IV or higher in Service Coordination or extensive experience in similar role.
• First Aid Certificate.
• Current driver’s licence and own vehicle with comprehensive insurance.
• Strong knowledge of ageing issues, including dementia and behaviour management.
• Ability to undertake case management to a high standard.
• Excellent communication, negotiation and problem-solving skills.
• Strong organisational and time-management capabilities.
• Competent in Microsoft Office.
• Experience in aged care, home care services or related sector.

Responsibilities

• Receive and process referrals into appropriate services.
• Conduct comprehensive home-based assessments and WHS screenings.
• Identify risks and elevate where required.
• Assist prospective clients to understand funding pathways.
• Develop tailored care plans aligned with the Aged Care Quality Standards.
• Collaborate with internal/external providers to support independence and wellbeing.
• Monitor quarterly budgets and support reassessments.
• Provide guidance and direction to service delivery staff.
• Complete accurate and timely client documentation.
• Ensure compliance with legislation, organisational policies and quality standards.
• Record hazards and elevate risks appropriately.
• Act as a trusted contact for clients and families.
• Provide clear guidance across My Aged Care, Home Care Packages and Support at Home pathways.
• Maintain respectful and professional communication at all time.
• Participate in a rotating on-call roster.
• Promote a positive customer service culture.
• Uphold Goodwin’s reputation as a quality care provider.

Skills

Case management

Communication

Negotiation

Problem-solving

Time management

Microsoft Office

Organisational skills

Dementia awareness

Behaviour management

Aged care knowledge

Education

Certificate IV in Service Coordination

First Aid Certificate

Tools

Driver's licence & own vehicle

Job description

Goodwin Aged Care Services in Canberra is seeking a Service Coordination professional to manage client intake, assessments and care planning. You will collaborate with internal and external providers to support independence and wellbeing, while ensuring accurate documentation and compliance with quality standards.

The role offers hybrid work options and engagement in a values-driven, not-for-profit environment with diverse benefits and development opportunities.