Home Care Administration Assistant

Adventist Senior Living; City of Lake Macquarie; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Not-for-profit

Fitness Passport

Blue Light Card

Career development

Employee Assistance Program

Job summary

Adventist Senior Living is seeking an Administrative Assistant to join the Home Care team in Cooranbong, NSW. The role supports in-home care services, manages client inquiries, and ensures accurate system setup and documentation.

Required are experience in care admin, data entry, and proficiency with Microsoft Office. The role emphasizes customer service, compliance with privacy and aged care standards, and collaborative teamwork.

Qualifications

• Experience in administration within care or health services.
• Certificate III or IV in Office Administration is desirable.
• Strong customer service with professional phone manner.
• Attention to detail in administration and financial tasks (invoicing, petty cash).

Responsibilities

• Be the main contact for the team, clients and families; manage enquiries and escalate as needed.
• Provide administrative support: data entry, record keeping and system management.
• Monitor service delivery and assist with scheduling.
• Support onboarding of new clients and ensure correct system setup and documentation.
• Maintain compliance with aged care standards, privacy and policies.
• Deliver exceptional customer service with warm, professional interactions.

Skills

Administration

Customer service

Data entry

Record keeping

Microsoft Office Suite

Scheduling

Team player

Communication

Education

Certificate III/IV Office Administration

Tools

Microsoft Office Suite

Rostering systems

Governance database tools

Human Force

Alaya Care

Ionmy

Job description

For Them, With You, We Can Make All the Difference!

About the Role:

Are you passionate about supporting older Australians to live independently? Adventist Senior Living is dedicated to serving northern New South Wales, and we’re seeking a skilled Administrative Professional to join our Home Care team based at our Cooranbong office. This fulltime role is key in assisting our team to provide high-quality care and support to our clients.

What You’ll Do:

Our Home Care team provides personalised in-home care that supports individuals to remain independent, safe, and comfortable in their own homes. It offers a range of flexible services, including clinical care, personal care, domestic support, allied health, and social support.

As our Administrative Assistant, your role will include:

• You will be a key contact for our team, our clients and their families, managing enquiries and escalating where needed.
• Provide administrative support, which includes data entry, record keeping and system management.
• Monitor service delivery and assist where needed with scheduling.
• Support onboarding of new clients and ensure accurate system setup and documentation.
• Maintain compliance with aged care standards, privacy requirements and organisational policies.
• Provide Exceptional Customer Service, using your communication and customer service skills to interact warmly with clients, staff, and visitors.

About You:

• Experienced in administration with in care or health services.
• Certificate III or IV in Office Administration or equivalent. - Desirable
• Demonstrated customer service with a professional phone manner.
• Detail-oriented with administration and financial tasks, including invoice processing and petty cash management.
• Strong team player, collaborating effectively with the Home Care team.
• Proficiency in Microsoft Office Suite, rostering systems, basic financial, maintenance, clinical care, and governance database tools.
• Previous experience with Human Force, Alaya Care and Ionmy, beneficial
• Passionate about supporting clients' independence, health, and well-being.
• Australian Working Rights
• Current, Open Driver’s License
• Obtain NDIS Workers Screen Check
• Undertake a pre-employment medical assessment

At Adventist Senior Living we are committed togenuine care,integrityandplaying our partin a team that really needs us, and for the people we serveandthose we serve alongside.

What we offer you:

• Not for profit - pay less tax!
• Fitness Passport - Access to gyms and leisure centres nationwide
• Blue Light Card - discount to major retailers including Coles, Woolworths as well as major brands
• A rewarding career, grounded by the ASL Way, an intentional employee values based, positive culture-building program committed to person-centred care and support.
• Opportunities for professional growth and career development.
• Employee Assistance Program for selfcare and personal development.

Employment with Adventist Senior Living is subject to a satisfactory medical assessment, vaccination history and background checks, including reference checks and NDIS working with vulnerable people checks.

We recognise the Ausmed Passport and support staff to bring their completed, sector‑approved mandatory training with them when joining Adventist Senior Living.

Our mission is to serve and provide person-centred care and support based on Christian principles. Does that mean we only welcome people of Christian faith? Absolutely not. We value the uniqueness of every person, and are proud to employ, serve and learn from people from all walks of life. We do not discriminate based on gender, race, religion, colour, national origin, sexual orientation, age, marital status, veteran status, or disability.