ICT Project Officer - Helpdesk, Deployments & Asset Tracking

Quality People; Canberra; On-site; AUD 90,000 - 110,000; Full time

Benefits offered by this job

Top pay

Contract extensions

Job summary

Quality People is urgently seeking an ICT Project Officer for a 3-month contract in Canberra. The successful candidate will provide frontline ICT support to staff in Australia and overseas, respond to helpdesk requests, and resolve routine ICT issues while maintaining accurate service records.

You will assist with ICT project activities, upgrades, testing, rollouts and the development of procedures, user guides and knowledge articles. Baseline security clearance is required.

Qualifications

• Provide ICT support for hardware, software, network, account and device issues.
• Administer user accounts, systems, devices, software and ICT asset records.
• Support ICT projects, upgrades, testing, rollouts and implementation activities.
• Prepare and update ICT procedures, user guides and knowledge articles.

Responsibilities

• Respond to helpdesk requests and resolve routine ICT issues.
• Maintain accurate service records and documentation of ICT incidents and changes.
• Support deployment and management of ICT equipment.
• Contribute to project activities, testing and rollout schedules.

Skills

ICT support

Helpdesk

Asset management

ICT project support

Job description

Quality People is urgently seeking an ICT Project Officer for a 3-month contract in Canberra. The successful candidate will provide frontline ICT support to staff in Australia and overseas, respond to helpdesk requests, and resolve routine ICT issues while maintaining accurate service records.

You will assist with ICT project activities, upgrades, testing, rollouts and the development of procedures, user guides and knowledge articles. Baseline security clearance is required.