Help Desk Operator

Network Gaming; Hobart; On-site; AUD 32,000 - 47,000; Part time

Benefits offered by this job

Free staff meals

Free onsite parking

Discounts across brands

Learning & development opportunities

Job summary

TASkeno, part of Federal Group, is seeking a Help Desk Operator for the Operations Centre in Sandy Bay. You will monitor systems, support venues and staff, and troubleshoot equipment to ensure a seamless guest and venue experience.

Ideal candidates bring hospitality, gaming or customer service experience, strong communication, and the ability to manage multiple priorities in a regulated environment. A rotating 20-hour minimum weekly schedule is offered with diverse shifts.

Qualifications

• Experience in hospitality, gaming, wagering, casino, customer service, helpdesk or call centre environments.
• Strong communication and relationship-building skills.
• High attention to detail and ability to work within a regulated environment.

Responsibilities

• Monitor games and systems and support venues to deliver a seamless venue experience.
• Resolve issues, process ticket corrections and troubleshoot equipment.
• Complete compliance reporting and support wider projects with stakeholders.

Skills

Hospitality experience

Gaming industry

Customer service

Helpdesk

Call centre

Tools

Ticketing systems

Job description

About TASkeno

TASkeno is part of Federal Group and has been supporting gaming venues across Tasmania for decades. Operating a statewide Keno network, TASkeno works closely with hotels, clubs and casinos to deliver reliable gaming services, exceptional customer support and a seamless venue experience.

We are currently seeking a Help Desk Operator to join our Operations Centre team based in Sandy Bay.

This is a fantastic opportunity for someone from a hospitality, gaming, wagering, casino, helpdesk or customer service background who enjoys a role with variety, problem solving and the chance to continually develop new skills.

What can you expect from a day in this role?

At the heart of TASkeno operations, you'll support venues, monitor systems and resolve issues to deliver a seamless customer and venue experience.

You'll monitor games and systems, assist venue staff, process ticket corrections, troubleshoot equipment, complete compliance reporting and support wider projects, working with key stakeholders to keep the network running smoothly.

What will you bring to the role?

You'll be a customer-focused professional who enjoys helping others, takes pride in delivering exceptional service and has a keen eye for detail.

To be successful, you'll bring:

• Experience in hospitality, gaming, wagering, casino, customer service, helpdesk or call centre environments
• Strong communication and relationship-building skills
• High attention to detail and the ability to work within a regulated environment
• Strong problem-solving skills and confidence learning new systems
• The ability to manage competing priorities and remain calm under pressure
• A flexible and adaptable approach to work
• Availability to work a minimum of 20 hours per week on a rotating roster, with shifts spanning 8:00 am to 2:00 am Sunday to Thursday and 8:00 am to 4:00 am Friday and Saturday, including some 10-hour shifts, and rosters provided two weeks in advance.

What you can expect from us

This is an excellent opportunity to join Tasmania’s largest private employer, based at Wrest Point Hotel & Casino in Sandy Bay. This is a chance for you to advance your skills, work with award-winning brands, join an excellent team and grow your career.

Along with this fantastic role, you will also receive:

• Delicious FREE staff meal available per shift and FREE secure onsite parking at Wrest Point
• Access to hundreds of discounts across many brands, helping you save on everyday expenses, including phone bills, fuel and groceries, fashion, restaurants, and entertainment.
• Supportive work environment with learning and development opportunities.

For any further information, please contact Sofie Lannoy [emailprotected]

Applications will be reviewed as they are received, and an appointment may be made prior to this advertising closing.

If this opportunity isn't quite right for you but you're interested in opportunities across Federal Group, visit www.federalhospitalitycareers.com.au to view our current vacancies.