Gaming Help Desk Operator – Venue Tech Support

Network Gaming; Hobart; Vor Ort; AUD 32.000 - 47.000; Teilzeit

Benefits dieser Stelle

Free staff meals

Free onsite parking

Discounts across brands

Learning & development opportunities

Zusammenfassung

TASkeno, part of Federal Group, is seeking a Help Desk Operator for the Operations Centre in Sandy Bay. You will monitor systems, support venues and staff, and troubleshoot equipment to ensure a seamless guest and venue experience.

Ideal candidates bring hospitality, gaming or customer service experience, strong communication, and the ability to manage multiple priorities in a regulated environment. A rotating 20-hour minimum weekly schedule is offered with diverse shifts.

Qualifikationen

• Experience in hospitality, gaming, wagering, casino, customer service, helpdesk or call centre environments.
• Strong communication and relationship-building skills.
• High attention to detail and ability to work within a regulated environment.

Aufgaben

• Monitor games and systems and support venues to deliver a seamless venue experience.
• Resolve issues, process ticket corrections and troubleshoot equipment.
• Complete compliance reporting and support wider projects with stakeholders.

Kenntnisse

Hospitality experience

Gaming industry

Customer service

Helpdesk

Call centre

Tools

Ticketing systems

Jobbeschreibung

TASkeno, part of Federal Group, is seeking a Help Desk Operator for the Operations Centre in Sandy Bay. You will monitor systems, support venues and staff, and troubleshoot equipment to ensure a seamless guest and venue experience.

Ideal candidates bring hospitality, gaming or customer service experience, strong communication, and the ability to manage multiple priorities in a regulated environment. A rotating 20-hour minimum weekly schedule is offered with diverse shifts.