Help Desk Officer

Forum Recruitment; City of Melbourne; On-site; AUD 60,000 - 75,000; Full time

Job summary

Forum Recruitment in Melbourne’s Northern Suburbs seeks a Facilities Administration Coordinator to deliver high-quality first-line customer service and support across maintenance, security, and asset-related tasks.

You will coordinate requests, monitor systems, and ensure facilities services are delivered efficiently to a broad group of stakeholders, while supporting reporting, records management, and continuous improvement initiatives.

Qualifications

• Experience in facilities management, administration, or a similar high-volume environment.
• Strong organisational skills with the ability to prioritise competing tasks.
• Excellent communication and customer service capabilities.
• High attention to detail with a proactive and solutions-focused mindset.
• Confidence working across multiple systems and stakeholder groups.

Responsibilities

• Processing and coordinating maintenance requests through the helpdesk system.
• Providing responsive customer service to internal and external stakeholders.
• Supporting invoice processing and financial administration activities.
• Managing security access, passes, and system records.
• Assisting with reporting, records management, and continuous improvement initiatives.

Skills

Facilities management

Administration

Organisational skills

Communication

Customer service

Detail orientation

Tools

Helpdesk system

Job description

Forum Recruitment – Melbourne Northern Suburbs VIC

About the role

This role sits within the Facilities Management team and is responsible for delivering high-quality first-line customer service and administrative support across maintenance, security, and asset-related functions. You will play a key role in coordinating requests, monitoring systems, and ensuring facilities services are delivered efficiently across a broad stakeholder group. Key responsibilities include:

• Processing and coordinating maintenance requests through the helpdesk system
• Providing responsive customer service to internal and external stakeholders
• Supporting invoice processing and financial administration activities
• Managing security access, passes, and system records
• Assisting with reporting, records management, and continuous improvement initiatives

About you

To be successful in this role it is essential to have:

• Experience in facilities management, administration, or a similar high-volume environment
• Strong organisational skills with the ability to prioritise competing tasks
• Excellent communication and customer service capabilities
• High attention to detail with a proactive and solutions-focused mindset
• Confidence working across multiple systems and stakeholder groups

What's in it for you?

• Opportunity to work within a values-driven, community-focused organisation
• Supportive and collaborative team environment
• Exposure to a broad facilities management function