Facilities Help Desk & Admin Specialist

Forum Recruitment; City of Melbourne; On-site; AUD 60,000 - 75,000; Full time

Job summary

Forum Recruitment in Melbourne’s Northern Suburbs seeks a Facilities Administration Coordinator to deliver high-quality first-line customer service and support across maintenance, security, and asset-related tasks.

You will coordinate requests, monitor systems, and ensure facilities services are delivered efficiently to a broad group of stakeholders, while supporting reporting, records management, and continuous improvement initiatives.

Qualifications

• Experience in facilities management, administration, or a similar high-volume environment.
• Strong organisational skills with the ability to prioritise competing tasks.
• Excellent communication and customer service capabilities.
• High attention to detail with a proactive and solutions-focused mindset.
• Confidence working across multiple systems and stakeholder groups.

Responsibilities

• Processing and coordinating maintenance requests through the helpdesk system.
• Providing responsive customer service to internal and external stakeholders.
• Supporting invoice processing and financial administration activities.
• Managing security access, passes, and system records.
• Assisting with reporting, records management, and continuous improvement initiatives.

Skills

Facilities management

Administration

Organisational skills

Communication

Customer service

Detail orientation

Tools

Helpdesk system

Job description

Forum Recruitment in Melbourne’s Northern Suburbs seeks a Facilities Administration Coordinator to deliver high-quality first-line customer service and support across maintenance, security, and asset-related tasks.

You will coordinate requests, monitor systems, and ensure facilities services are delivered efficiently to a broad group of stakeholders, while supporting reporting, records management, and continuous improvement initiatives.