Customer Care Coordinator-Marion

Wsa Apac; Gladstone Regional; On-site; AUD 50,000 - 60,000; Full time

Benefits offered by this job

Competitive pay

Training & development

Clinic incentives

Paid parental leave

Hearing aid benefits

EAP access

Industry-leading NPS culture

Job summary

Bloom Hearing Specialists in Marion Clinic, Queensland, is seeking a customer-focused team member. You will engage customers by phone, email, and in person, schedule hearing assessments, and guide them through our range of devices and accessories.

With 2+ years in retail or allied health, you will use CRM and appointment management tools, collaborate with colleagues, and contribute to local marketing while performing minor repairs (training provided).

Qualifications

• 2+ years of experience delivering customer service in retail or allied health environments.
• Good computer literacy and the ability to navigate various software programs (CRM, appointment management, etc.).
• Attention to detail with a solid administrative background and a collaborative spirit.
• A positive, team-oriented attitude with the ability to work independently when needed.

Responsibilities

• Engage with customers through phone, email, and in-person interactions, answering inquiries and providing tailored product information.
• Schedule appointments for hearing assessments and consultations with our expert audiologists.
• Guide customers through our range of hearing devices and accessories.
• Resolve concerns efficiently to ensure every interaction leaves a positive and lasting impression.
• Contribute to local marketing efforts to promote our clinic and its services.
• Perform minor hearing aid repairs (training provided).

Skills

Customer service experience

CRM familiarity

Administrative skills

Team player

Independent worker

Tools

CRM software

Appointment management software

Job description

Job Description

WSA is a global leader in the hearing aid industry. Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world.

Part of WSA group, Bloom Hearing Specialists operates a global network of hearing stores equipped with the latest technology and, most importantly, the best people. We have a track record of offering and actively supporting progressive career pathways for our employees to grow and develop in the pathway of their choice.

Location: Marion Clinic
Hours: Monday to Friday, 9am to 5pm

The role

• Engaging with customers through phone, email, and in-person interactions, answering inquiries and providing tailored product information.

• Scheduling appointments for hearing assessments and consultations with our expert audiologists.

• Guiding customers through our innovative range of hearing devices and accessories.

• Resolving concerns efficiently to ensure every interaction leaves a positive and lasting impression.

• Contributing to local marketing efforts to promote our clinic and its services.

• Performing minor hearing aid repairs (training provided).

What we are looking for

• 2+ years of experience in delivering customer service in retail or allied health environments.

• Good computer literacy and the ability to navigate various software programs (CRM, appointment management, etc.).

• Attention to detail with a solid administrative background and a collaborative spirit.

• A positive, team-oriented attitude with the ability to work independently when needed.

Applicants must be Australian or New Zealand citizens, permanent residents, or hold valid working rights in Australia or New Zealand to be considered for this role

Benefits of Bloom Hearing Specialists

• A competitive remuneration package

• Ongoing training and continuing professional development to support your career growth and opportunities.

• Clinic incentives available throughout the year

• Paid Parental Leave

• Hearing Aid Benefits available to Employees, Family and Friends

• Access to Employee Assistance Program (EAP) at no cost

• You will be joining a business with an industry high NPS score, our customer centric care is at the forefront of everything we do.

WSA is an equal-opportunity employer committed to creating an inclusive employee experience. Regardless of race, colour, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, we firmly believe that our work is at its best when everyone feels free to be their most authentic self.

Candidates will be required to undergo a police check as a condition of employment. This check will be conducted in accordance with applicable laws and regulations and will be used to assess the candidate's suitability for the position.