Customer Success Manager

Preacta; Liverpool; Hybrid; AUD 90,000 - 130,000; Full time

Job summary

Preacta in Sydney is seeking a Customer Success Manager to own adoption across a national portfolio of aged care, hospital and home care customers. You’ll help make their procurement portal central to how they buy, while balancing commercial sense with a genuine work-life balance in a Sydney hybrid role.

You’ll shape the platform by gathering requirements, coordinating with admin and tech teams, training customers, and creating enablement materials such as brochures, videos, and landing pages.

Qualifications

• Experience in aged care, home care, hospitals or a health software platform.
• Proven track record driving adoption and engagement on a B2B software platform.
• Ability to read data and turn insights into growth opportunities.
• Strong communication with procurement executives and facility staff.

Responsibilities

• Own adoption across a national portfolio with healthcare providers.
• Turn data into growth and support the sales team.
• Gather requirements and work with admin/tech teams to configure and bring new features to market.
• Create enablement materials like brochures, landing pages, videos, and LinkedIn campaigns.

Skills

Healthcare knowledge

Customer success

Commercial sense

Communication

Job description

Shape how Australia's leading care providers buy and grow. Commercial impact without a quota. Genuine work-life balance. Sydney Hybrid.

We are looking for a Customer Success Manager to join one of Australia's leading healthcare equipment providers. The business has built its own procurement portals, giving aged care, hospital and community care customers one place to quote, order, reorder consumables and manage rentals, each tailored to the way that customer operates.

If you understand healthcare, know what it takes to make software stick, and want a role where your influence matters more than your quota, this is it.

The Opportunity:

• Own Adoption Across a National Portfolio: Partner with some of Australia's best-known aged care groups, hospitals and home care providers to make their portal central to how they buy.
• Turn Data Into Growth: Use usage and quote data to spot underutilised accounts, uncover product and service opportunities, and set the sales team up to win.
• Shape the Platform: Gather customer requirements, work with the admin and tech teams on configuration, and bring new features to market through training, demos and a regular cadence of customer meetings.
• Build Your Own Toolkit: Create the enablement material that drives engagement, from brochures and landing pages to videos and targeted LinkedIn campaigns.

What You'll Bring:

• Healthcare Industry Knowledge: Experience in aged care, home care, hospitals or a health software platform, so you understand how care providers actually operate.
• Customer Success in Technology: A track record of driving adoption and engagement on a B2B software platform or customer portal.
• Commercial Sense: The ability to read the data, spot the opportunity and turn it into a conversation that grows the account.
• Polished, Lateral Communication: You're equally credible with procurement executives and facility staff, and you think creatively when a problem doesn't fit the template.

Why Join Us?

• Balance Without Losing the Edge: A commercial role with less rigid KPIs, built for someone stepping away from high-pressure consulting or sales.
• Scale and Stability: Join a national leader with deep customer relationships, a broad product range and the resources to invest in its digital platform.
• Flexible Hybrid Model: Based in Sydney with hybrid flexibility, plus time on the road meeting customers locally and interstate.