Healthcare Operations Lead (2IC)

Medsana and My Rehab Team; Brisbane; On-site; AUD 80,000 - 120,000; Full time

Job summary

Medsana and My Rehab Team in Brisbane is seeking a proactive Second in Charge to partner with the Practice Manager and Director, overseeing daily operations across general practice and allied health services.

The role suits someone with healthcare administration and leadership experience, ready to take on broader responsibility and drive improvements within the organisation. Successful candidates will contribute to a patient-centred, compliant operating environment.

Qualifications

• Experience in healthcare administration or practice operations.
• Ability to lead and develop staff.
• Knowledge of compliance and accreditation processes.
• Strong communication and rostering skills.

Responsibilities

• Coordinate daily administrative workflows, staff support and operational priorities across Medsana and My Rehab Team.
• Guide and support reception and administrative staff, including onboarding, training, rostering support and leave coverage.
• Support billing, invoicing, debtors, reconciliation and other financial administration.
• Understand relevant compliance requirements and translate them into clear procedures, practical actions and consistent daily work.
• Assist with accreditation, risk registers, staff credentialing, training records and quality improvement activities.
• Coordinate complaints, incidents and follow-up actions, escalating matters appropriately.
• Identify bottlenecks, suggest improvements and help staff adopt new systems and processes.
• Support referral management, appointment coordination and communication with patients, families, clinicians and service partners.
• Assist with reception duties during staff shortages and travel to satellite locations where required.

Job description

Medsana and My Rehab Team in Brisbane is seeking a proactive Second in Charge to partner with the Practice Manager and Director, overseeing daily operations across general practice and allied health services.

The role suits someone with healthcare administration and leadership experience, ready to take on broader responsibility and drive improvements within the organisation. Successful candidates will contribute to a patient-centred, compliant operating environment.