Healthcare Complaints & Incidents Project Manager

Bupa; Melbourne; On-site; AUD 110,000 - 140,000; Full time

Job summary

Bupa is seeking an experienced Project Manager to lead the Clinical Complaints and Incidents workstream across Melbourne, with flexibility for Brisbane or Sydney bases. The role reports to the Senior Medical Adviser and requires collaboration with governance, operations, technology and consortium partners to translate needs into practical, compliant solutions.

The 6-month Fixed Term Contract starts January 2027, aiming to strengthen processes, governance and reporting to support safe,

Qualifications

• Tertiary qualifications in business administration, project management, health management or related fields.
• Change management and Agile delivery certifications desirable.
• Extensive PM experience in large-scale, regulated health/service environments.

Responsibilities

• Lead the Clinical Complaints and Incidents workstream and ensure operational outcomes.
• Develop and maintain complaints/incidents frameworks, workflows and governance.
• Manage project plans, milestones, risks, deliverables and priorities.
• Translate clinical and operational requirements into practical processes and systems.
• Collaborate with governance, operations, technology, quality, risk and stakeholders.
• Oversee digital systems for complaints and incident management, including investigations and reporting.
• Provide regular updates to leadership and governance on progress, risks and decisions.
• Drive stakeholder engagement, change management, training and continuous improvement.

Skills

Change management

Agile delivery

Stakeholder engagement

Communication

Delivery governance

Education

Business administration degree

Project management degree

Health management degree

Job description

Bupa is seeking an experienced Project Manager to lead the Clinical Complaints and Incidents workstream across Melbourne, with flexibility for Brisbane or Sydney bases. The role reports to the Senior Medical Adviser and requires collaboration with governance, operations, technology and consortium partners to translate needs into practical, compliant solutions.

The 6-month Fixed Term Contract starts January 2027, aiming to strengthen processes, governance and reporting to support safe,