Healthcare Call Centre Specialist (Temp, Sydney CBD)

DFP Recruitment; Sydney; On-site; AUD 55,000 - 62,000; Full time

Job summary

DFP Recruitment is seeking experienced Customer Service Officers to join a fast-paced contact centre supporting a confidential healthcare organisation in Sydney. This temporary assignment runs from October to December 2026 with potential extension, and is based in Sydney CBD with a 9am–5pm, Monday–Friday schedule.

You will handle high volumes of registration-related enquiries from healthcare professionals, with opportunities to develop contact centre, administration and stakeholder service

Qualifications

• Previous experience in a contact centre or high-volume customer service environment.
• Strong verbal and written communication skills; ability to work in a fast-paced, KPI-driven setting.
• Excellent attention to detail and accurate data-entry skills.
• Professional, reliable and customer-focused approach.
• Confidence managing challenging or complex enquiries with empathy.
• Availability to commence on 12 October 2026.

Responsibilities

• Respond to enquiries via phone, email and web channels in accordance with established guidelines.
• Assist healthcare professionals with registration-related enquiries.
• Accurately record customer interactions and update information within internal systems.
• Meet performance expectations relating to call handling, schedule adherence, productivity and quality.
• Escalate or refer complex enquiries to the appropriate team.
• Adapt communication style to support customers from diverse backgrounds.
• Maintain confidentiality when managing sensitive information.
• Contribute to continuous improvement initiatives across the contact centre.
• Participate in coaching, feedback and performance development activities.

Skills

Customer service experience

Communication skills

Attention to detail

Data entry

Education

Health graduate

Job description

DFP Recruitment is seeking experienced Customer Service Officers to join a fast-paced contact centre supporting a confidential healthcare organisation in Sydney. This temporary assignment runs from October to December 2026 with potential extension, and is based in Sydney CBD with a 9am–5pm, Monday–Friday schedule.

You will handle high volumes of registration-related enquiries from healthcare professionals, with opportunities to develop contact centre, administration and stakeholder service